Understanding Dropship: Frequently Asked Questions

We've gathered some frequently asked questions about the CommentSold Dropship program and have grouped them below. Whether you're interested in the program or an active participant, you'll find these questions helpful.

Dropship Fees

• What is included in a dropship fee?
  • Dropship fees collected by CommentSold include product cost and shipping.
• When are fees collected for dropship orders?
  • If a customer pays for an order using Stripe (e.g., a credit card or CS Payments) or Klarna, then CommentSold collects fees at the time of order and passes the remaining amount to you.
  • If a customer pays for an order using a non-Stripe method (e.g., Sezzle, TikTok, or PayPal), then CommentSold charges your CS Payments account for the dropship fees 8 days later.
  • Note: The usual commission and processing fees still apply to dropship orders.
• Where can I view the charges for a specific dropship order?
  • At this time, orders paid for using a non-Stripe payment (e.g., Sezzle, PayPal, TikTok, etc.). However, you can still view the fees collected for these orders in your CS Payments Payout page. Head to Setup > CommentSold Payments > Payouts > View Details for the specific day. The amount labeled “Transfers” is the bulk dropship fees amount (product cost + shipping) for all non-Stripe orders placed 8 days prior.
• I’m looking at the details of a CS Payments payout and see a line called “Transfers.” What is a transfer?
  • Typically the “Transfer” amount is the bulk charge for dropship fees for orders paid with a non-Stripe/CS payment method (e.g., Sezzle, PayPal, etc.) placed 8 days prior. For example, if the payout detail you’re looking at is from July 11th, then you’re viewing fees for non-Stripe orders placed July 8th.
  • Transfers can also include the 1% fee for an instant payout. Instant payout fees appear in the “Transfer” amount for the next non-instant payout.
  • Last, Transfers can also include the difference for a product paid in both account credit and credit card (e.g., Stripe/CS Payments and Klarna). For example, if a product sells for $50 and the customer has $45 in account credit, they pay the remaining $5. CommentSold holds the $5 as part of the fee but because the product cost is $20, CS will charge the shop the remaining $15 balance. This amount would appear in the bulk “Transfers” amount.
• How do I get more information about an order that might be included in the “Transfer” amount?
  • You can contact our Support team for assistance obtaining specific details about a “Transfer” amount.
• Why am I paying fees when I haven’t sold dropship products in the last few days?
  • CommentSold processes fees for non-Stripe orders (e.g., Sezzle, PayPal, etc.) on an 8-day delay. This is done for two reasons:
    • We cannot control how quickly your other partners and payment processors deposit your earnings. Therefore, to avoid stress on your bank account, we delay collecting fees to allow time for you to receive earnings from your partners and payment processors.
    • We wish to reduce the amount of refunds you need to process. For example, if a dropship order is cancelled because the product is out of stock, you can seamlessly refund the customer without waiting to be refunded the cost of the product and shipping by our team.

• Why did my bank account get charged?
  • CommentSold deducts dropship fees for non-Stripe (CS Payments) orders such as Sezzle or PayPal, or via TikTok. Fees are deducted 8 days after a dropship order is placed. CommentSold will only charge your CS Payments bank account if your CS Payments balance is lower than the fees amount.
  • We recommend ensuring that the bank account connected to CS Payments is the same bank account that you receive payments from your other payment processors and partners to ensure you’re receiving the revenue and paying for the costs from the same place.
• Why do I see a “Monthly Reconciliation" in my CommentSold Payments Payout?
  • We are dedicated to accurate billing, which can be complex when working across companies and APIs. Our monthly reconciliation process ensures that:
    • All sale prices were honored correctly
    • Any applicable fees were accurately assessed
  • Reconciliation will be completed on or before the 15th of each month. Supporting transaction details are available upon request via Customer Support.

• What is a negative payout?
  • A negative payout occurs when the fees and costs associated with your orders exceed the revenue that is being deposited into your CommentSold (CS) Pay balance. This can happen when a significant portion of your sales are paid through non-CS Pay methods, such as PayPal, Sezzle, or TikTok, while the fees and costs for those orders are still deducted from your CS Pay balance.
• What happens if I have a negative payout balance?
  • If you have a negative payout balance, then CommentSold will charge the bank account connected to your CS Payments account to collect this balance.
• Why does my payout appear negative even though I have sales?
  • If you have sales where the payment was processed outside of CS Pay, the revenue from those sales is deposited directly by the respective payment provider (like PayPal or TikTok) and not into your CS Pay balance. However, your dropship costs associated with those sales—such as the product costs and the shipping fees—are still deducted from your CS Pay balance. This can result in a negative balance, as the fees are deducted but no corresponding revenue is added to the CS Pay balance.
•  What should I do if I frequently see negative payouts?
  • If you notice frequent negative payouts, it may be helpful to review the payment methods used by your customers and how they align with your CS Pay balance. Understanding which sales are processed outside of CS Pay and how those costs are being deducted can provide better insights. You can also reach out to CommentSold support for a detailed breakdown of your payouts and guidance on how to manage them.

Dropship Catalog

• I don't see Dropship in my side menu.
  • First, confirm that you've enabled Dropship with our Chat Support team. You can reach out to them by selecting the chat icon in the bottom-right corner of your CommentSold dashboard. If it has been enabled, you might not have permissions to view the catalog. See the below FAQ for instructions.
• How can I give others on my team access to Dropship?
  1. Select Team in the side menu of your CommentSold dashboard.
  2. Locate the team member from the listing, then select the three-dot icon on the far right of their row.
  3. Select Edit User from the options listed.
  4. Select the checkbox to the left of View the Dropship Catalog in the list of permissions.
  5. Select Update User at the bottom of the page.

Samples

• What is the cost of a Dropship sample?
  • A sample costs 50-70% of the product’s MSRP, depending on the supplier.
• What is the shipping cost of my sample?
  • Shipping costs vary by supplier but will average between $5-$10 per supplier in your sample order.
• Can I return a sample?
  • Samples are not eligible for returns.

Dropship Products

• Do dropship products automatically publish to my website and mobile app? 
  • Once you add a dropship product to your inventory, you will need to publish it to your website, mobile app, and other sale channels.
• How can I tell which products are dropship products on my Products tab?
  • CommentSold Dropship products will have a green Dropship tag beneath the SKU.
• Why are some of my dropship products automatically archived?
  • CommentSold constantly refining the brands in our dropship catalog to bring you the best experience. When a supplier or brand is no longer part of the CommentSold Dropship Catalog, the relevant products will be automatically archived from your shop. You do not need to take any action on your end.

Shipping

• How much does shipping cost for Dropship Orders? 
  • There is an estimated shipping & handling cost listed on the product catalog page. Please note that this is an estimate and accounts for single product purchase and the total per order will vary based on the number of items purchased. This will also vary by the brand/supplier of the product. 
• Why is shipping more than what is listed on the product catalog page? 
  • Selected partners like Ave Shops and Trendsi charge a per order shipping fee that will vary based on the amount purchased (i.e., the final weight of the order). Customers will see the confirmed shipping cost for their order when they check out. Please review your Dropship Report for final shipping paid by customer for an order.
• If a customer has dropship products in their cart, will it count toward the "Free Shipping" minimum for my shop?
  • No, dropship products are not factored into free shipping minimums defined by shops.

Free Gift with Purchase

• If a customer adds a dropship product to their cart, will it count towards the "Free Gift with Purchase" minimum for my shop?
  • Yes, dropship products count towards qualifying for a free gift with purchase if you have such promotions active in your shop.
• Can I offer a dropship product as the free gift in my "Free Gift with Purchase" promotion?
  • No, dropship products are not eligible for use as the free gift offered in a gift with purchase promotion.

Processing Dropship Payments

• Why am I seeing the entire amount for a purchased dropship product on my payments page?
  • The payment method a customer uses to purchase a dropship order will impact when CS collects fees and product costs.
    • For Klarna, CS Payments, and Stripe, CS will collect fees and costs from purchased products at the time the customer makes the purchase.
    • For Apple Pay, PayPal, and Sezzle, CS will collect fees and costs approximately one week after the transaction is placed.

Reseller Certificate

• What is a reseller certificate?
  • A reseller certificate is a signed document that you provide to suppliers that declares your intention to resell the products (i.e., to your customers). It can also allow you to purchase the products tax-free.
• Why do I need a reseller certificate?
  • For CS Dropship, you will need to provide a copy of your reseller certificate to purchase samples from dropship suppliers.
• How do I find my reseller certificate?
  • You will need to apply for your reseller certificate via your state tax agency or comptroller. It’s very likely you already have one if you are purchasing inventory from suppliers. If you do not have your reseller certificate on hand, you may need to contact your local tax office for a new copy.

Dropship Refunds

• How do refunds work with Dropship?
  • When a customer returns a dropship product, CS will refund the shop the product costs less processing and commission fees. If shipping was refundable (typically if the item sold out or never shipped), then CS also refunds shipping costs. 
• Can I return a sample?
  • Samples are not eligible for returns.

TikTok

• Are all Eligible for TikTok CS Dropship products shipped from US-based warehouses?
  • Yes, all items marked as Eligible for TikTok in the CS Dropship catalog ship from US-based warehouses, in accordance with TikTok policy.
• Do all Eligible for TikTok items ship within the 3-day shipping window required by TikTok?
  • Yes, all items marked as Eligible for TikTok in the CS Dropship catalog will ship within the 3 day shipping window required by TikTok.
• Why do I have to order a product sample in order to sell a CS Dropship product on TikTok?
  • TikTok’s policy against Unoriginal Content prohibits the use of stock images from suppliers. If you wish to sell CS Dropship products on TikTok, you must purchase a sample and take your own photos. 
• Why am I charged fees for TikTok orders before I even receive a payout from them?
  • Some shops have experienced inconsistent payouts with TikTok. Unfortunately, we cannot control how long TikTok takes to pay a shop for orders placed through the platform. We collect fees for these orders 8 days after they’re placed to give TikTok (and your other partners and payment processors) as much time as possible for to issue a payout to your store.

Shopify

• Can I use the CommentSold Dropshop catalog with my Shopify website?
  • CommentSold Dropship products can only be added to CommentSold inventory. Since the Shopify Inventory Sync only pulls products from Shopify, there is no way for us to push CS Dropship products to Shopify.
  • While these products will not appear on your Shopify website, they’ll be available to shoppers on your mobile app and social networks.

Trendsi

• What brand does Trendsi offer?
  • Judy Blue, White Birch, Heimish, Risen, HYFVE, POL and so many more of your favorite brands are all available through Trendsi x CS Dropship. 
  • In addition to access to Trendsi brands, discover hundreds of other brands such as Glamnetics, The Outset, Oui The People. Our team is bringing in new brands daily.
• Will pricing be the same as if I went through Trendi’s website?
  • Yes! There are no changes to pricing.
• Do I need a Trendsi account to access products?
  • No! Get instant access to Trendsi via CommentSold. If you do have a Trendsi account, we can also link these so you can add custom branding to your Trendsi Dropship packages. Learn how to link your existing Trendsi account with CommentSold here. 
• Can I sell Trendsi products on TikTok?
  • Yes! All US Shipped products from Trendsi are eligible for TikTok. 
• Where can I find Trendsi products?
  • You can browse Trendsi brands and products by selecting the Trendsi drop-down at the top of your Dropshop Collection page.
• How long does it take for Trendsi products to reach customers?
  • Shipping times for Trendsi orders will depend on which warehouse products ship from. 
  • Shipping can take 2-5 days (for US) and 5-7 days (for international).
• How are Trendsi returns processed?
  • Qualifying items can be returned within 7 days of delivery. The return will be processed the same as other dropship returns: When a customer contacts you, you contact our Chat Support Team. Our team will work with Trendis to coordinate the return. Learn more about Trendi’s return policy and process here.
  • At this time, exchanges of Trendi products are not available. Customers can only return the product and purchase a new one (i.e., purchase a different size or color).
• Are items more expensive through CommentSold Dropship compared to ordering directly from Ave Shops or Trendsi?
  • No, the prices for items from our platform partners, Ave Shops and Trendsi, are exactly the same on CommentSold Dropship if you order directly from them. We ensure that the same products and prices are maintained across both platforms so you can shop confidently, knowing there is no price difference. 

Shopify & Trensdi

• What if I am already a Shopify x Trendsi customer? What's the benefit of switching?

  • Through our partnership with Trendsi, you can browse, order Trendsi items, and add directly to your CS inventory without switching between platforms. You can then feature those products on your live sales, mobile app, and social posts. When customers purchase products, you’ll be able to view the order status and manage the order all within one platform.
  • Additionally, Trendsi will offer products that will be offered exclusively to CommentSold sellers in the future.

Modae

• How quickly does Modae deliver?
  • They aim for 10-15 business days and ship UPS/USPS.
• What is Modae's return policy?
  • Returns must be requested within 7 days of your order's delivery date.
  • To initiate a return, please provide images of the item demonstrating any issues related to sizing or quality. These images should be submitted along with your return request.
  • Items must be returned unworn, unwashed, and in original condition and attached liners.