Dropship Refunds

You can now easily check the status of your Dropship order refunds from CommentSold and manage related shopper refunds.

In this article:

Here’s how it works:

When a shopper returns a Dropship item, the supplier processes it and informs CommentSold when it's ready for a refund.
Once the supplier notifies CommentSold, we’ll refund the amount to you and you’ll be able to see the refund in your CommentSold Payments payout.
A banner will appear in your Dashboard when orders have been refunded to you.
You can manage these refunds under the Dropship > Reports > CS Dropship Refunds section.

Understanding Dropship Refunds Reports

Report	What It Shows	How You Can Use It
Refunds Pending Review	Lists refund requests that are awaiting review, including order and refund details such as payment method, customer details, refund amount from CommentSold (product and shipping), refund status, Dropship supplier, product count, and refund reason.	Check out if you have received the refund amount from CommentSold and process pending refund requests from shoppers efficiently, ensuring timely review and action on refund approvals or denials.
Reviewed Refunds	Displays refunds that you have reviewed, including order details, refund amounts, suppliers, product count, and the reason for the refund.	Track completed refund actions for record-keeping, reconciliation, and analysis of refund trends and supplier performance.

When the Refund Note updates to “Your Payment Refunded” or “Your Payment Adjusted” it’s time to refund your customer.

Select Refund Customer at the right corner of the desired order.
Select the Return icon at the right corner of the order.
Select Return this product on the product you wish to refund for from the list.
Select the Refund reason from the drop-down and select Return.
Select if you wish to Refund Account Credit or Refund Directly to Card.
If you are adjusting the amount of the refund to reflect the cost of the shipping label, then edit the Refund Amount and Loyalty Retraction Amount on the pop-up.
Select Refund.

Select Refund Customer at the right corner of the desired order.
Select the Return icon at the right corner of the order.
Select Refund Order to Payment Method.
If you are adjusting the amount of the refund to reflect the cost of the shipping label, then edit the Refund to Original Source and Loyalty Retraction Amount on the pop-up.
Select Refund.