When a shopper returns a Dropship item, the supplier processes the return and notifies CommentSold when the refund is ready. CommentSold then refunds the applicable amount to the shop. Once the refund is available, the shop can review it under Dropship > Reports > CS Dropship Refunds and refund the shopper.
In this article:
- Understanding Dropship Refunds Reports
- Accessing Dropship Refunds
- Manage Dropship Refunds
- Refund a Customer for a Single Item from the Order
- Refund a Customer for the Complete Order
- FAQs
Here’s how it works:
- When a shopper returns a Dropship item, the supplier processes it and informs CommentSold when it's ready for a refund.
- Once the supplier notifies CommentSold, we’ll refund the amount to you and you’ll be able to see the refund in your CommentSold Payments payout.
- A banner will appear in your Dashboard when orders have been refunded to you.
- You can manage these refunds under the Dropship > Reports > CS Dropship Refunds section.
Understanding Dropship Refunds Reports
| Report | What It Shows | How You Can Use It |
| Refunds Pending Review | Lists refund requests that are awaiting review, including order and refund details such as payment method, customer details, refund amount from CommentSold (product and shipping), refund status, Dropship supplier, product count, and refund reason. | Check out if you have received the refund amount from CommentSold and process pending refund requests from shoppers efficiently, ensuring timely review and action on refund approvals or denials. |
| Reviewed Refunds | Displays refunds that you have reviewed, including order details, refund amounts, suppliers, product count, and the reason for the refund. | Track completed refund actions for record-keeping, reconciliation, and analysis of refund trends and supplier performance. |
Access Dropship Refunds
- Select Dropship from the side menu of your CommentSold dashboard.
- Select Reports from the options listed at the top.
- Select the CS Dropship Refunds tab.
- Select Refunds Pending Review.
Manage Dropship Refunds
When the Refund Note updates to “Your Payment Refunded” or “Your Payment Adjusted” it’s time to refund your customer.
Refund a Customer for a Single Item from the Order
- Select Refund Customer at the right corner of the desired order.
- Select the Return icon at the right corner of the order.
- Select Return this product on the product you wish to refund for from the list.
- Select the Refund reason from the drop-down and select Return.
- Select if you wish to Refund Account Credit or Refund Directly to Card.
- If you are adjusting the amount of the refund to reflect the cost of the shipping label, then edit the Refund Amount and Loyalty Retraction Amount on the pop-up.
- Select Refund.
Refund a Customer for the Complete Order
- Select Refund Customer at the right corner of the desired order.
- Select the Return icon at the right corner of the order.
- Select Refund Order to Payment Method.
- If you are adjusting the amount of the refund to reflect the cost of the shipping label, then edit the Refund to Original Source and Loyalty Retraction Amount on the pop-up.
- Select Refund.
FAQs
How do I know when a Dropship refund is ready?
A banner appears in the CommentSold dashboard when orders have been refunded to you. In the Refund Note, look for Your Payment Refunded or Your Payment Adjusted. This indicates that you can refund the shopper.
What is the difference between Refunds Pending Review and Reviewed Refunds?
Refunds Pending Review shows refunds that are awaiting review and includes order, customer, supplier, refund amount, and refund reason details. Reviewed Refunds shows refunds that have already been reviewed for tracking and reconciliation.
Can I refund only one Dropship item from an order?
Yes. You can refund an individual Dropship item by selecting Refund Customer, choosing the Return option, selecting Return this product, and completing the refund.
Can I refund an entire Dropship order?
Yes. Select Refund Customer, choose Return, and then select Refund Order to Payment Method to refund the complete order.
How can I refund a Dropship customer?
You can refund the customer to Account Credit or Directly to Card when processing an individual item refund. For a complete order, you can refund the order to the original payment method.
Can I adjust the refund amount?
Yes. When processing a refund, you can adjust the refund amount to account for shipping label costs. You can also adjust the Loyalty Retraction Amount when applicable.
What happens when a shopper returns a Dropship product?
The Dropship supplier processes the return and notifies CommentSold when the refund is ready. CommentSold then refunds the applicable amount to the shop, which can review and process the shopper's refund.
Where do I manage Dropship refunds?
Go to Dropship > Reports > CS Dropship Refunds in your CommentSold dashboard.
How do I know when I can refund my shopper?
Check the Refund Note on the refund request. When it says Your Payment Refunded or Your Payment Adjusted, you can process the shopper's refund.
What does Refunds Pending Review show?
Refunds Pending Review lists refund requests that are awaiting review, including order details, customer information, refund amount, payment method, supplier, product count, refund status, and refund reason.
What does Reviewed Refunds show?
Reviewed Refunds displays Dropship refunds that have already been reviewed, including order details, refund amounts, suppliers, product count, and refund reasons.
Can I refund one item instead of the entire order?
Yes. Select Refund Customer for the order, choose Return, and select Return this product for the specific item you want to refund.
Can I refund the entire Dropship order?
Yes. Select Refund Customer, choose Return, and select Refund Order to Payment Method.
How can I refund a customer for a Dropship item?
For an individual item, you can choose to Refund Account Credit or Refund Directly to Card. Enter any applicable refund adjustments, then select Refund.
Can I adjust a Dropship refund for shipping costs?
Yes. You can adjust the Refund Amount or Refund to Original Source to account for the cost of the shipping label. You can also adjust the Loyalty Retraction Amount when applicable.