Click on any of the images or GIFs in this article for a closer look.

  In this article, you'll learn:

  • How to set up your basic shop information.
  • How to configure your shop's selling preferences.
  • How to configure the way your shoppers' account page displays.
  • How to configure shopping carts.

About Your Shop Tab

Your Shop tab houses some key settings for your shop including contact information, your webstore URL, preferences for how sales run in your shop, how your shoppers' account page looks, and how shopping carts behave.

Locate Your Shop Tab

  1. Select Setup in the side menu of your CommentSold dashboard.
  2. Select Shop from the options listed at the top of the page. 

Edit Your Shop Details

The My Shop section on the left side of the page houses basic information for your shop, such as your shop name, time zone, URL, and business address.

Select the Enable/Disable toggle where necessary or select Edit to the right of items to make changes, where available.

Expand to view a description of all My Shop settings.
  • Shop Name. Enter the full name of your business as you would like it displayed to shoppers. 
  • Shop URL. This URL allows shoppers to register for an account with your shop and, after registration, directs them to their account page. 
  • Webstore is Disabled. Select Enable Webstore to publish your webstore homepage. Your webstore URL takes shoppers to your shop's storefront (i.e., Only enable your webstore once you have designed it. Learn how to build and design your webstore here.
    • Webstore Visible on Homepage. Enable this setting if you wish for your webstore to appear at your shop's URL.
  • Shop Timezone. Choose your shop's timezone from the drop-down list. Your timezone affects sales scheduling and other time-sensitive features.
  • Shop Description. Enter a short description of your store. This will appear to shoppers, so write something that reflects your shop's brand and personality.
  • Your Business Address. Enter your shop's business address. Every field in this section is required. 
    • If you would like your shop’s name to be listed as the sender on your shipping labels, enter it in the From Name as well as the Company Name field. 
  • Checkout Notification Banner. The text you enter here will appear on a shopper's account page. You can use this section to announce shipping delays or any information shoppers should know prior to checking out.

Configure Your Selling Preferences

The Selling Preferences section on the right side of the page allows you to configure basic settings that affect your mobile app, webstore, social channels, and live sales. 

Select the Enable/Disable toggle where necessary or select Edit to the right of items to make changes, where available.

Expand to view a description of all Selling Preferences settings.
  • Order Notes. Enable if you would like to give customers the ability to leave a note during the checkout process.
  • Low Stock Notifications. Enable if you wish to receive email notifications when a product is low in stock. You can also have notifications sent to members of your team. Learn how to specify notification recipients here.
    • If you wish to receive notifications when each variant of a product is low in stock, enable Low Stock Per Variant.
  • Enable First Paid First Served. Enable if you do not wish for carted items to be reserved for a Shopper. With this setting, the first shopper to pay for an item will receive it. 
  • Same Product Description. Enable if you wish to auto-select the Use for Online Store & App checkbox when adding a new product.
  • Gift Cards. Enable if you wish to offer gift cards in your shop. Learn how to create and sell gift cards here.
  • Sold Keyword. Select Edit if you wish to customize your "SOLD" keyword for live sales and social posts. Keep in mind that using a word that is too generic may cause issues if a shopper uses the word in a comment unintentionally (i.e, we would not recommend using LOVE, WANT, etc.).
  • Highlight VIP Customers. Enable to highlight your VIP customers in your live sale overview. You can define the VIP Dollar Amount and customers who have met or exceeded that spend level in the last 30 days will have a VIP label on their comments. This makes it easy for you to see their engagement and give them a special shout-out. 
  • Live View Multiplier. Multiply the number of total viewers that show in your overlay during a live sale by the number you define. For example, if you select 5 and have 50 viewers, your Total Viewers count will show as 250 on your overlay.
    • Total viewers include all viewers on your social channels and mobile app. 
    • Live Viewer Multiplier doesn't change the viewer count on Facebook, only your live sale overlay.
    • This setting does not affect the actual number of viewers watching your live sale.
    • If you do not wish to use this setting, select 1 from the drop-down.
  • Secondary Offer. Enable if you wish to upsell additional products to shoppers during checkout. Learn more about how to configure Secondary Offer here.
  • Automatic Product Videos from Live Sales. Enable if you wish to auto-generate product videos from snippets of the product's feature in your live sales. These videos will automatically be added to a product's media on both your webstore and mobile app. Learn more about auto-generated product videos here.
  • Autopost Live Replays to Your Webstore. Enable if you wish to automatically post a replay of live sales once they end. This allows shoppers to "shop the reply" in case they missed the live sale. Learn more about auto-posting live replays here.

Configure Your Shopper Account Page

The Account Page section on the right side of the page (beneath Selling Preferences) allows you to enable and configure which settings and features appear on a shopper's account page.

Select the Enable/Disable toggle where necessary or select Edit to the right of items to make changes, where available.

Expand to view a description of all Account Page settings.
  • Product List. Enable if you wish for shoppers to have the ability to view and purchase items from their account page.
  • Hide Sold Out Products. Enable if you wish to hide sold-out products from the product list on a shopper's account page.
  • Comment Charge. Enable if you wish for shoppers to have the ability to opt in to comment charge from their account page. This allows your shop to automatically charge customers for purchases when they comment “SOLD” (or your custom Sold keyword). Currently, this feature only works with Stripe as your payment gateway
  • Require Phone Number. Enable if you wish to make it required that shoppers have a phone number on their account in order to check out. Currently, this setting is only available in your webstore and shopper account page. 

Configure Shopping Carts

The Shopping Cart section on the bottom-right side of the page (beneath Account Page) allows you to select which settings and features appear on a shopper's account page.

Select the Enable/Disable toggle where necessary or select Edit to the right of items to make changes, where available.

Expand to view a description of all Shopping Cart settings.
  • Shopping Cart Expiration. Allows you to select an Expiration Preference. You can choose to expire items after they have been in a cart for a certain amount of time, or on a weekly schedule. Cart timers are a good way to create a sense of urgency around a purchase! If desired, you can exclude items currently in shoppers’ carts from expiring when you change this setting. 
  • One-time Special Cart Expiration. Perhaps you want to expire all shopping carts on a specific date and time. You can do this with the “One-time special cart expiration” setting. After this date passes, the setting you selected for your Expiration Preference will be reinstated. When the One-time special cart expiration is enabled, you will see text in the Shopping Cart Expiration section reminding you that normal settings are currently overridden. 
  • Nighttime Expire. Shopping carts will expire around the clock. If disabled, carts will not expire between 11 P.M. and 7 A.M. central time. Any cart that would have expired during this time will automatically expire at 7 A.M. central time.
  • Update Quantity. Allows your shoppers to increase or decrease the quantity of each item in their cart, regardless of how many they claimed. 
  • Waitlist Variant Limit. Sets a maximum number of a variant--meaning a size and color combination--that a customer can add to their waitlist. If a 0 is entered here, this will prevent shoppers from adding anything to their waitlists.
  • Allow Cart Removal. You can enable or disable this setting for the Account Page, Online Store, and Mobile App. Shoppers will be able to remove items from their cart anywhere this is enabled. If disabled for any of the cart locations, shoppers will have to contact you for an item to be removed. We recommend you enable this setting for each location.
  • Waitlist Authorization. This section will only display if you have Stripe set up as a payment gateway, as the features are only available with Stripe. If an item is authorized, an order will automatically be created when the item is back in stock. 
  • Allow Store Credit on Waitlist Authorizations. If enabled, shoppers can apply account credit to their waitlist authorizations. If disabled, account credit can not be used toward these orders.
  • Waitlist Preauth Expiration. Allows you to set the number of days for which a waitlist item will remain preauthorized for purchase. After the number of days has passed, an item will remain on a customer’s waitlist when back in inventory but an order will not be created.
  • Use separate expiration timer for items added to cart from waitlist. This will give customers who are not actively shopping more time to receive checkout reminders and claim the waitlisted item.
    • Expire Shopping Cart Waitlist After. Indicate how long after adding an item to a cart from a waitlist activation that the item expires. Must be in increments of 5 minutes.
  • Send Reminder Email (to Checkout). Checkout reminders will be emailed to shoppers at the frequency you determine.
  • Show Warning for Repeat Purchases. Enable to alert shoppers that they have previously purchased a carted item.
  • Prioritize Custom Badges Over Other Labels. Enable if you wish for a product's custom badge to appear over standard badges (e.g., Waitlist, Best Seller, Low Stock, etc.). 

Learn More

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