Learn how to run a Favorites Report in CommentSold to see which products customers favorited in your branded mobile app during a selected date range.
The Favorites Report shows which products customers have added to their favorites in your branded mobile app. Use the report to identify products with high customer interest and uncover trends in styles, colors, and sizes.
Use the table of contents below to navigate to specific sections of this article:
How Can I Use the Favorites Report?
Use the Favorites Report to:
- Identify products that generate high customer interest.
- See which product variants customers favorite most often.
- Identify trends in popular styles, colors, and sizes.
- Use customer interest data to inform restocking and purchasing decisions.
- Identify products shoppers may be interested in purchasing later.
Favorites can also give shoppers a way to save products for later without adding them to their cart and waiting for the cart to expire.
Run a Favorites Report
- Select Reporting in the side menu of your CommentSold dashboard.
- Select Inventory from the report options listed at the top of the page.
- Define your Start Date and End Date in the fields provided, then select the Retrieve button.
- Scroll to Favorites drop-down and expand to view the report.
Examine the Favorites Report
- Product. Displays the name of the customer's favourite product.
- Total Favourites. Displays the total number of times customers favorited a product regardless of variant.
- Style. Displays the SKU assigned to the product.
FAQs
What is the Favorites Report in CommentSold?
The Favorites Report shows products customers have favorited in your branded mobile app during a selected date range.
How do I run a Favorites Report?
Go to Reporting > Favorites, select a Start Date and End Date, then select Retrieve.
Do I need to enable Favorites before running the report?
Yes. The Favorites feature must be enabled in your branded mobile app before the Favorites Report is available.
What does Total Favorites mean?
Total Favorites is the total number of times customers favorited a product, regardless of which variant they selected.
What does "Variant not specified" mean?
It means the customer favorited the product without selecting a specific variant, such as a color or size.
Can Favorites data help with restocking?
Yes. Reviewing products and variants with high numbers of favorites can help you identify customer demand and inform restocking or future purchasing decisions.