Click on any of the images or GIFs in this article for a closer look.

New to your mobile app and need to familiarize yourself with the settings, or are you looking to make changes? Read on for an overview of your Mobile App page!

Your Mobile App page houses all of your important mobile app-related settings such as notifications and display preferences. We walk through the various tabs on your Mobile App page below and link out to Help Center articles that dive deeper into specific settings.

Your Notifications and Notification Templates Tabs


Your Notifications and Notification Templates tabs are where you can enable and customize your mobile app push notifications. 

A push notification is a message from your business that will pop up on a shopper's mobile device (if they have push notifications enabled). Many retailers use push notifications to promote new products, announce live sales, and remind shoppers of expiring carts.

On these tabs, you can craft one-time push notifications, enable push notification automations, and view the performance of sent notifications. Check out the below articles for more information:

Your Settings Tab


Your Settings tab is broken into four sections of settings: General, Live Sales, Facebook (Meta) Analytics/Ad Tracking, and Integrations.

We walk through each section in the below drop-downs and link to Help Center articles that dive deeper into specific settings.

Expand to view a description of your General mobile app settings

Display Quantity

  • Limit Display Quantity. Create urgency to buy by displaying a low inventory quantity for products in your app. Enable this setting and enter the desired number. CommentSold will choose a random number between one (1) and the number you entered to display for each product/variant's available quantity.
  • Update Display Quantity. Enable if you wish for the mobile app inventory quantity to update as inventory changes occur on the product page and live streams (instead of when the product page loads).

Autoplay

  • Autoplay Shop the Look Videos. If enabled, Shop the Look videos will automatically play in the app. If disabled, shoppers will need to tap the 'Play' icon to play the video. 
  • Autoplay Fit Videos. If enabled, Fit Videos will automatically play in the app. If disabled, shoppers will need to tap the 'Play' icon to play the video.

Shop the Look

  • Default Title. Controls the badge shown on Shop the Look posts. Change the text, if desired, and select Save to save your changes.
  • Add to Top Menu on App. If enabled, a Shop the Look collection will appear in your app navigation menu and contain all Shop the Look posts. If you changed the Default Title text, your updated text will appear.

App Notification Banners

  • Notification Banner. Enable to display a customizable banner in your app. Enabling will allow you to customize your banner text, start/end time, and dismissal behavior.

App Install Banners

  • Display App Install Banners. Enable to display a "Download Our App!" banner to shoppers browsing your webstore on their iOS device.

Push Notifications

Strikethrough and Badges (Available in App Version 2.7 and higher)

  • Strikethrough. Enable this setting if you wish to show strikethrough product prices. This is a great setting if you run sales and want to show a product's regular price and sale price side-by-side.
    • Note: Only products with the same retail price and sale price across all variants will display with the strikethrough.
  • Waitlist. Enable to display the "Waitlist" badge on the product image tile in collections, favorites, and your main feed. This badge lets your shoppers focus on what you have in stock, while still allowing them to be added to the waitlist for items they really love.
  • Sale. Enable to display the "Sale" badge on the product image tile in collections, favorites, waitlist, and your main feed.
  • Low Stock. Enable to display the "Low Stock" badge on the product image tile in collections, favorites, waitlist, and your main feed. When enabled, you will be able to enter the Low Stock Quantity.
    • Notes: The "Low Stock" badge will show on products when the quantity across all variants is below this number.

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Favorites (Available in App Version 2.7 and higher)

  • Enable Favorites. Enable to allow shoppers to add products to their Favorites list. It's a fantastic alternative to carting products if a shopper is on the fence about purchasing. Learn more about Favorites here.

Collections (Available in App Version 2.7 and higher)

  • Default Collection Title. Customize the name of the default feed shoppers see when your app loads. Enter a new name, if desired, then select Save.

Guest Checkout

  • Enable Guest Checkout. Enable to allow shoppers to cart and check out without creating an account with your business.

Onboarding

  • Onboarding Screen. Shoppers see your onboarding screen when they tap into your app for the first time. You can choose whether this screen takes up the entire screen (Full Height) or half the screen (Half Height). With Half Height, part of your app will be visible behind the onboarding screen.
Expand to view a description of your Live Sales mobile app settings

Create "Sold" Comments

  • Create "Sold" Comments When App Users Add Items to Their Carts. Enable if you wish for "SOLD" comments to appear in the live sale chat feed on your mobile app. 
  • Create On Screen Purchase Notifications Instead of Sold Comments. Enable if you wish for smaller "SOLD" notifications to appear on the right side of the live sale feed on your app. 
  • Enable Cart Expiration Warning. Enable if you wish to send shoppers a notification when their cart is going to expire.
    • Note: This setting is only available on app version 2.9.10 and higher.

Live Replay

  • Autopost New Live Replays. Enable to automatically add all live replays to your app. If disabled, you will need to manually add individual live replays to your app. Learn more about your options for posting live replays to your app here.

Live Reactions

  • Allow Reactions (Hearts) During a Live. Enable if you wish to let shoppers send and see heart reactions during a live sale. 
Expand to view a description of your Facebook (Meta) Analytics/Ad Tracking mobile app settings

App IDs

  • iOS Bundle ID. You will need your iOS Bundle ID when adding your app to Facebook. This is an essential step when creating Meta ads for your mobile app. Learn more about this process here.
  • iOS Store ID. You will need your iOS Store ID when adding your app to Facebook. This is an essential step when creating Meta ads for your mobile app. Learn more about this process here.
  • Android Package. You will need your Android Package when adding your app to Facebook. This is an essential step when creating Meta ads for your mobile app. Learn more about this process here.

Facebook App ID

  • Facebook App ID. You will need your Facebook App ID when adding your app to Facebook. This is an essential step when creating Meta ads for your mobile app. Learn more about this process here.
Expand to view a description of your Integration mobile app settings

Intercom Settings

  • Intercom App ID. If you use Intercom with CommentSold for customer support, then you will need your Intercom App ID to add Intercom to your app. Learn more about using Intercom with CommentSold here.
  • Intercom iOS Key. If you use Intercom with CommentSold for customer support, then you will need your Intercom iOS Key to add Intercom to your app. Learn more about using Intercom with CommentSold here.
  • Intercom Android Key. If you use Intercom with CommentSold for customer support, then you will need your Intercom Android Key to add Intercom to your app. Learn more about using Intercom with CommentSold here.

Braintree Token

  • Braintree Token. You will need a Braintree Token if you wish to offer PayPal as a payment option on your mobile app. Learn how to locate your Braintree Token in PayPal here.

Your Look and Feel Tab


Your Look and Feel tab is where you can make changes to the visual components of your mobile app.

We walk through each section in the below drop-downs and link to Help Center articles that dive deeper into specific settings.

Expand to view a description of your Colors settings

You can make changes to the Background Color and Tint Color for your mobile app setup. Your Background Color applies to the login button on the launch screen. Tint Color applies to prices and navigation buttons.

To change these colors, you will need to enter a new hex code in the Colors section or use the built-in color picker. Be sure to select Save when you are done.

background_color.png tint_color.png
Expand to view a description of your Logo settings

You can upload a logo image to show at the top of your app. You'll find image size requirements below, and they are also displayed in CommentSold.

  • Height: Exactly 114px
  • Width: Max 750px
  • Background: White or Transparent

  1. If there is an existing logo, select Delete to remove it.
  2. Drag and drop your new logo image into the + Add Logo field, or select this field to upload the file from your device.
  3. Uploaded images automatically save. If there is an error with the image, you will see an error message at the top of the page.
Expand to view a description of your Size Filters settings

Here you can add additional sizes that shoppers can use to filter products in their feed. You'll want to add any size you plan to carry, including half sizes, plus sizes, etc. 

  1. Select Add Size.
  2. Enter the new size in the field provided.
  3. Select Save.

You can drag and drop the sizes to change how they'll appear in the list of filter options using the arrow icon to the left of the size. To delete a size, select the trashcan icon to the far right of the row.

Expand to view a description of your Profile Links settings

Here you can build out the links that display on the Profile page in the Account section of the app. You can create two different link options: link to a pre-existing website and link to HTML text.

  • Add a Link. Links to pre-existing website.
  • Add HTML. Creates a basic in-app page that can display text formatted with HTML.

  1. Select Add a Link or Add HMTL.
  2. Enter the name for the link as it'll appear on the Profile page in the Title field.
  3. Enter your link or HTML in the Link field.
  4. Select Save.

You can drag and drop the links to change their order on the Profile page. To delete a link, select the trashcan icon to the far right of the row.

What’s Next?


  • Mobile App

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