Combine multiple orders from the same customer and shipping address into a single shipment in CommentSold. Enable Combine Orders in your Fulfillment settings to automatically combine eligible orders when creating shipping labels.
Combined orders help reduce the number of packages and shipping labels needed when a customer places multiple orders that can be shipped together.
Before enabling this feature:
- Make sure all products have accurate weights on their product records.
- Enable Use CommentSold Shipping in your Shipping settings.
- Configure your remaining Shipping settings.
- Connect your label printer.
- Purchase shipping credit for shipping labels.
- Recommended: Enable auto-purchase shipping credit.
Use the table of contents below to navigate to specific sections of this article:
Enable Combine Orders
For auto-combining orders to work, you must first enable Combine Orders on your Fulfilment Settings.
- Hover over the side menu of your CommentSold dashboard, then select Setup.
- Select Fulfillment from the options listed at the top of the page.
- Locate Combine Orders and then enable the toggle.
- Enter a number for Max Items to Combine Per Order.
- You might want to set a limit on combined items per order to manage shipping costs and packaging efficiency. For example, if shipping more than five items significantly increases shipping label costs, you can set the limit to five or fewer. This helps control expenses and ensures packages are a convenient size for handling and delivery.
- Select Save.
How Does Combined Order Shipping Work
CommentSold combines eligible orders with the same shipping address at the shipping level. The individual orders remain separate on the Orders page, but their items are grouped together when preparing the shipment.
When orders are combined, the combined shipment appears:
- On the packing slip
- During shipping label creation
- On the final shipping label
- During Manual Fulfillment
- During Scan Fulfillment
The original orders are not merged into a single order. They remain individually visible on the Orders page while being shipped together.
Packing slip
|
Manual Fulfillment |
Scan Fulfillment |
Shipping Label
FAQs
What does Combine Orders do in CommentSold?
Combine Orders automatically groups eligible orders with the same shipping address into a single shipment, reducing the number of packages and shipping labels required.
Are combined orders merged into one order?
No. The individual orders remain separate on the Orders page. They are combined only at the shipping and fulfillment level.
Which orders can be combined?
Orders with the same shipping address can be combined when Combine Orders is enabled and the orders meet the feature's shipping requirements.
Where do I enable Combine Orders?
Go to Setup > Fulfillment, enable Combine Orders, set the Max Items to Combine Per Order, and select Save.
What is Max Items to Combine Per Order?
This setting controls the maximum number of items that CommentSold can include in a combined shipment. Items exceeding the limit are placed in an additional shipment.
What happens if a customer has more items than the combination limit?
CommentSold separates the remaining items into an additional shipment.
Will combined orders appear as one order on the Orders page?
No. Each original order continues to appear separately on the Orders page.
Where can I see that orders have been combined?
Combined orders are shown together on the packing slip, during shipping label creation, on the final shipping label, and during Manual or Scan Fulfillment.
Do products need weights for Combine Orders to work?
Yes. Make sure all products have accurate weights on their product records before using combined shipping.
Do I need CommentSold Shipping to combine orders?
Yes. Use CommentSold Shipping must be enabled in your Shipping settings for automatic order combining to work.
Can I limit how many items are included in a combined shipment?
Yes. Use Max Items to Combine Per Order to set the maximum number of items that can be included in each combined shipment.