Add or update tracking numbers manually in CommentSold when an order does not receive tracking automatically. You can add one tracking number to all products or assign individual tracking numbers to specific products.
Manual tracking is useful for custom shipping methods, split shipments, or orders where tracking was not provided by an automated shipping integration.
Use the table of contents below to navigate to specific sections of this article:
- Why Is This Feature Important
- Add a Tracking Code
- How Customers Access Tracking Codes
- Expected Behaviors
- FAQs
| Important: Tracking numbers cannot currently be edited or removed after they are added. |
Why Is This Feature Important?
In some cases, tracking numbers may be missing due to:
- Technical issues or system errors.
- Special requests, such as custom shipping methods.
- Integration requirements for platforms like Seel or TikTok.
Manually adding tracking codes allows you to:
- Ensure customers always have access to accurate order updates.
- Support complex shipping scenarios, such as split shipments or custom delivery needs.
- Maintain smooth fulfillment operations, minimizing delays or disruptions.
This feature empowers you to take control of your order management and deliver a better customer experience, even in unique or challenging situations.
Add a Tracking Code
- Navigate to your CommentSold dashboard and select Orders/Fulfillment from the side menu.
- You can filter the orders with products missing tracking numbers or select and open your desired order. If a tracking number is missing from the products in the order, they will be marked in red.
- When attempting to mark an order as fulfilled, a warning message will prompt you to add the tracking number if missing in the products or orders.
- Select the green Add Tracking button.
- In the pop-up, enable the Apply Tracking Number to All Products checkbox to add a single tracking number for all the products in the order.
- If disabled, you'll need to manually enter a tracking number for each product in the order when it contains multiple items.
- Enter the Tracking Number for the order or individual products in the order.
- Select Save.
How Customers Access Tracking Codes
When a tracking code is manually added:
- Order History: The tracking number is automatically updated in the customer’s order history.
- Order Emails: If the shop chooses to resend the order email, the tracking number will be included. However, if a tracking number is added after the order is marked as fulfilled, an email is not triggered automatically.
This ensures customers can access their tracking information via the order history or receive it in an updated email when necessary.
Tracking Number Behavior and Limitations
- You can add tracking numbers when fulfilling orders individually or in bulk.
- You can apply one tracking number to all products in an order or add different tracking numbers to individual products.
- Tracking is not required to fulfill an order.
- The Add Tracking button is disabled once every product in the order has a tracking number.
- Tracking numbers cannot currently be edited or removed after they are added.
- Tracking numbers added before fulfillment appear in the customer's order confirmation email.
- Tracking numbers added after fulfillment do not automatically trigger an email.
- Customers can view manually added tracking numbers in their order history regardless of when the tracking was added.
FAQs
How do I manually add a tracking number to an order?
Go to Orders/Fulfillment, open the order, select Add Tracking, enter the tracking number, and select Save.
Can I add one tracking number to all products in an order?
Yes. Enable Apply Tracking Number to All Products when adding the tracking number.
Can I add different tracking numbers to products in the same order?
Yes. Leave Apply Tracking Number to All Products disabled and enter a tracking number for each product.
Can I add tracking after an order is fulfilled?
Yes. You can manually add tracking after fulfillment. The tracking number will appear in the customer's order history, but CommentSold will not automatically send an email.
Will customers receive an email when I add a tracking number?
It depends on when you add it. Tracking added before fulfillment is included in the order confirmation email. Tracking added after fulfillment does not automatically trigger an email.
How do I notify a customer about tracking added after fulfillment?
Open the order details and select Resend Order Fulfilled Email. The email will include the tracking number.
Can I edit or remove a tracking number after adding it?
No. Tracking numbers cannot currently be edited or removed after they are added.
Is a tracking number required to fulfill an order?
No. Tracking is not required for fulfillment.
Where can I find orders that are missing tracking numbers?
Go to Orders/Fulfillment and select the Missing Tracking tab.
When is the Add Tracking button disabled?
The Add Tracking button is disabled once all products in the order have an associated tracking number.
Can I add tracking numbers during bulk fulfillment?
Yes. Tracking numbers can be added during both individual and bulk fulfillment.