Fulfilling Orders Using A Scanner

In order to use the Fulfillment tab of your CommentSold dashboard:

You must be using CommentSold Shipping. Barcode Scanner, Scan and fulfill,
You must barcode all of your products with CommentSold barcodes.
You must have a scanner to scan all barcodes when fulfilling. Fulfill a scanner using barcode

Hover over the side menu of your CommentSold dashboard, then select Fulfillment.
Scan a packing slip for an order.
- You will see the order number listed under Orders. Along the bottom of the screen, you will see the products in order.
Scan the barcode for each of the products in the order.
- As correct items are scanned, the box showing product details will turn green to confirm that it has been scanned.
Select the green Purchase Label button. (If you are using FlexLabels, scan the barcode for the packaging you would like to use.)
In the pop-up, select the green Confirm Purchase button.

Your purchased shipping label will appear on the screen for you to print, and the order status will change to Fulfilled.

Troubleshooting Issues

Expand this section to know about the common errors and how to troubleshoot them.

Here are some common questions and resolutions.

The order contains an item that has been returned/refunded, do I have to scan that item?
- No, you will be able to fulfill the order without scanning that item.
Gift card in the order showing as fulfilled already.
- Gift cards will show as already being fulfilled because they are digital products delivered immediately to the customer via email.
My shipping labels aren’t printing correctly.
- We recommend setting your printer to Landscape with zero margin and no headers or footers.
Why does this shipping label have a customs form attached?
- When creating a shipping label, if the address is detected as military or international (with international shipping enabled), the customs form is automatically generated. This ensures customs information is sent during label quotes and creation, streamlining the shipping process and ensuring compliance with international shipping regulations, without requiring any additional steps on your part.