Split a CommentSold order into multiple shipments when products need to be shipped separately. You can split orders manually or use scanner-based fulfillment to create separate shipping labels for different products.
Use Manual Fulfillment when you want to select specific products and move them into a new order. Use Scanner-based Fulfillment when you want to scan products for each shipment and purchase labels separately.
Use the table of contents below to navigate to specific sections of this article:
Split Orders into Multiple Shipments
- Select Orders and Fulfillment in the side menu of your CommentSold dashboard.
- Scroll, use the search field, or filters to find the order you want to split.
- Hover your mouse on the right side of the order and select the Eye icon.
- This will expand the order details to show the items and additional settings.
- Select the Partial Fulfillment button.
- Check the Received checkbox on the right side of the items you would like to ship together.
- Select the Split to New Order button.
- A pop-up will appear. Select to Confirm.
This will create a new order that you can manage separately from the original order.
- Select Fulfillment in the side menu of your CommentSold dashboard.
- Scan a packing slip for an order.
- You will see the order number listed under the heading Orders. Along the bottom of the screen, you will see the products in order.
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Scan the barcodes only for the products you would like to ship together.
- As correct items are scanned, the box showing product details will turn green to confirm that it has been scanned.
- Select the green Purchase Label button. (If you are using FlexLabels, scan the barcode for the packaging you would like to use.)
- In the pop-up, select the green Confirm Purchase button.
- Scan the remaining items and repeat Steps 4-5.
FAQs
How do I split an order into multiple shipments?
You can split an order manually using Partial Fulfillment > Split to New Order, or use scanner-based fulfillment to scan products separately and purchase a shipping label for each shipment.
Can I ship products from the same order separately?
Yes. You can select specific products for each shipment and fulfill them separately.
What is the difference between manual and scanner-based order splitting?
Manual fulfillment creates a new order containing the selected products. Scanner-based fulfillment lets you scan products for each shipment and purchase separate shipping labels without manually splitting the order first.
How do I split an order manually?
Open the order from Orders and Fulfillment, select Partial Fulfillment, mark the products as Received, select Split to New Order, and confirm.
Does splitting an order create a new order?
Yes. When you use Split to New Order, CommentSold creates a new order that can be managed separately from the original order.
Can I create multiple shipments using a barcode scanner?
Yes. Scan only the products you want to include in each shipment, purchase the shipping label, and then scan the remaining products for the next shipment.
Do I need to scan all products before purchasing a shipping label?
No. With scanner-based fulfillment, scan only the products you want to ship together before purchasing the label.
Can I use FlexLabels when splitting shipments?
Yes. When using scanner-based fulfillment with FlexLabels, scan the barcode on the packaging you want to use before confirming the label purchase.
What happens to the remaining products after I purchase the first shipping label?
With scanner-based fulfillment, the remaining products can be scanned and processed as another shipment. Repeat the label purchase process for each shipment.