Automatic Product Videos in CommentSold capture video snippets when you feature products during live sales and add them to product records. These videos let shoppers watch product demonstrations and styling details on your webstore and mobile app. You can enable automatic videos for your shop, exclude individual products, or replace or delete existing videos.
Below are additional things to know about automatic product videos:
- Any product video that is manually added/uploaded will take precedent over an automatic product video.
- If a product is featured in more than one live sale, CommentSold will pull a video snippet from the most recent live sale.
- If a product is featured multiple times during a single live sale, then CommentSold will use the longest segment for the product video.
Use the table of contents below to navigate to specific sections of this article:
- How Automatic Product Videos Benefit Your Shop
- Enable Automatic Product Videos
- Exclude a Product from Automatic Product Videos
- Delete or Override an Existing Product Video
- What Your Shoppers Experience
- FAQs
How Automatic Product Videos Benefit Your Shop
- Save time on content creation by automatically capturing and publishing product videos.
- Simultaneously publish product videos to your webstore and mobile app.
- Using live sale snippets gives videos an interactive feel and is a great opportunity for you to point out important features of a product.
Enable Automatic Product Videos
- Select Setup in the side menu of your CommentSold dashboard.
- Select Shop from the menu at the top of the page.
- In the Selling Preferences section on the right side of the page, locate Automatic Product Videos from Live Sales.
- Select the toggle so it appears as Enabled.
Exclude a Product from Automatic Product Videos
If you have one or more products that you prefer not to have an automatic product video, you can disable this setting for the product on the product record.
- Select Products in the side menu of your CommentSold dashboard.
- Locate and select your desired product.
- Scroll down to the Additional Setting and Options section at the bottom of the page.
- Expand Display Settings drop-down.
- Select the checkbox to Disable Live Sale Videos.
- Select Save in the top-right corner of the page.
Delete or Override an Existing Product Video
You have two options when removing an existing product video: you can delete the video or you can override the video by manually uploading a new video.
If you choose to delete a video, it will also unlink the product from the live sale CommentSold pulled it from.
The below steps cover deleting a video.
- Select Products in the side menu of your CommentSold dashboard.
- Locate and select your desired product.
- Scroll down to Media section.
- Select Manage Images.
- Locate the video you wish to delete and select the three dots icon in the top-right corner of the thumbnail.
- Select Delete.
- Confirm your action in the pop-up by selecting Delete.
What Your Shoppers Experience
If a product has a video available, then a play button icon will appear in the bottom-left corner of the product thumbnail on both your webstore and mobile app. When the shopper selects the product, they can access the video and choose to play or pause it.
FAQs
What are automatic product videos?
Automatic product videos are video snippets captured when you scan or select a product during a live sale. CommentSold adds the snippets to the product record so shoppers can watch them on your webstore or mobile app.
How do I enable automatic product videos?
Go to Setup > Shop. Under Selling Preferences, locate Automatic Product Videos from Live Sales and enable the toggle.
When does an automatic product video start recording?
The snippet starts when you scan a product or select it from the product selection. To capture your demonstration, wait until after selecting the product before discussing or demonstrating it.
Can I edit or crop automatic product videos?
No. Automatic product videos cannot currently be cropped or edited.
What happens if I manually upload a product video?
A manually uploaded product video takes precedence over an automatic product video.
Which video is used if I feature a product in multiple live sales?
CommentSold uses a snippet from the most recent live sale featuring that product.
What happens if I feature the same product multiple times during one live sale?
CommentSold uses the longest video segment captured for that product during that live sale.
Can I exclude a specific product from automatic product videos?
Yes. Open the product record, scroll to Additional Settings and Options, expand Display Settings, select Disable Live Sale Videos, and save your changes.
How do I delete an existing automatic product video?
Go to Products, open the product record, and scroll to Media. Select Manage Images, choose the three-dot menu on the video thumbnail, and select Delete. Confirm the deletion when prompted.
What happens when I delete an automatic product video?
Deleting the video also unlinks the product from the live sale that CommentSold used to create it.
Can I replace an automatic product video?
Yes. You can manually upload a new video to override the automatic product video.
How can shoppers tell whether a product has a video?
A play button appears in the bottom-left corner of the product thumbnail on your webstore and mobile app. Shoppers can open the product and play or pause its video.