Gift with Purchase automatically offers shoppers a free product when their cart meets a qualifying subtotal. You can set the minimum based on all cart items or specific brands and collections.
With CommentSold, you can create one active Gift with Purchase promotion at a time and choose the product shoppers receive when they qualify.
Use the table of contents below to navigate to specific sections of this article:
- Create Gift with Purchase Promotion
- Activate an Existing Gift with Purchase Promotion
- What Your Shoppers Experience on the Web
- What Your Shoppers Experience on Your Mobile App
- Gift With Purchase Rules and Limitations
- FAQs
Create Gift with Purchase Promotion
- Select Promotions in the side menu of your CommentSold dashboard.
- Select Add Promotion on the right side of the page.
- Complete the following fields:
- Title. Enter a title for the promotion (i.e., Free Socks with $75+ order). This is for your reference and will not be seen by customers.
- Cart Subtotal Minimum. Enter the subtotal minimum a shopper must meet to qualify for a free gift with purchase.
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Add Free Gift. Choose the product you wish to offer with the promotion. You can search by product name.
- Note: Dropshipping products are not available as a free gift.
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Limit to Brand or Collection: Choose whether the cart minimum for a free gift applies to all items in the cart or only to items from a specific brand or collection.
- Select the desired Brands and Collections. You will see the total products that qualify.
- Description. Enter a description of the promotion. This is for internal use and only appears in your Promotions listing.
- Select Add Promotion.
Once you save a new Gift with Purchase product, it becomes your “Active” promotion and will automatically disable your previously active promotion.
Activate an Existing Gift with Purchase Promotion
If you need to enable an existing Gift with Purchase promotion, you can do so from the Promotions listing. Remember, you can only have one active promotion enabled at a time.
- Select Promotions in the side menu of your CommentSold dashboard.
- Locate and select the promotion you wish to activate.
- On the promotion details page, select the Enable Gift toggle in the top-right corner.
- Select Update Promotion in the bottom-right corner of the page.
Activating an existing Gift with Purchase promotion will automatically deactivate the previously active promotion.
What Your Shoppers Experience on the Web
When a shopper makes a qualifying purchase on your website, CommentSold will automatically offer the Gift with Purchase promotion in their shopping cart. Shoppers will need to claim the gift to add it to their cart. They can do so by selecting Claim Free Gift.
When a shopper claims their free gift, they’ll be taken to the product page where they can select their desired variant (if available). They will need to select Add to Cart to add the free gift to their cart.
Gift with Purchase products will appear with a $0.00 value in the shopper’s cart.
If the shopper removes products and drops below the qualifying subtotal, the free gift product will remain in the cart but will now show its standard retail price.
What Your Shoppers Experience on Your Mobile App
The below experience is available for both iOS and Android users who have updated to the latest version of your mobile app (version 3.2). We strongly encourage you to let your shoppers know a new version of your mobile app is available.
- When the shopper meets the qualifying subtotal, the Gift with Purchase offer appears in their cart.
- The shopper taps Claim Free Gift.If the gift has variants, the shopper selects a variant and slides Add to Order.
- If the gift has no variants, it is automatically added to the cart.The gift appears as FREE in the cart.
Gift With Purchase Rules and Limitations
- Only one Gift with Purchase promotion can be active at a time.
- Creating a new Gift with Purchase promotion automatically deactivates the previously active promotion.
- The cart subtotal must meet the configured minimum before taxes, shipping, and other additional charges.
- Gift card products do not count toward the qualifying subtotal.
- Secondary Offer products do not count toward the qualifying subtotal.
- Gift with Purchase products are not offered on preauthorized orders.
- The free gift is offered only while inventory is available.
- Disabling a promotion causes a claimed gift in a shopper's cart to revert to its standard retail price.
- Products synced from Square or Shopify are not currently supported and may cause inventory issues if used as Gift with Purchase products.
- Gift with Purchase is compatible with Guest Checkout.
- A gift product must have a product description before it can be offered.
- Gift with Purchase items follow First Paid First Served inventory rules regardless of cart timers or other settings. Gifts are therefore available while supplies last.
- Dropshipping products cannot be used as free gifts.
FAQs
What is Gift with Purchase in CommentSold?
Gift with Purchase is a promotion that offers shoppers a free product when their cart meets a configured qualifying subtotal.
How do I create a Gift with Purchase promotion?
Go to Promotions > Add Promotion, set the cart subtotal minimum, select a free gift, configure the qualifying products if needed, and select Add Promotion.
How is the Gift with Purchase minimum calculated?
You can calculate the minimum using all items in the cart or limit the calculation to products from selected brands or collections.
Can I limit a Gift with Purchase promotion to a specific brand?
Yes. Select the desired brand when configuring Limit to Brand or Collection. Only qualifying products from that brand count toward the cart minimum.
Can I limit a Gift with Purchase promotion to a collection?
Yes. You can select one or more collections when configuring the promotion.
Do gift cards count toward the Gift with Purchase minimum?
No. Gift card products do not count toward the qualifying subtotal.
Do Secondary Offer products count toward the Gift with Purchase minimum?
No. Secondary Offer products do not count toward the qualifying subtotal.
Can I have multiple active Gift with Purchase promotions?
No. Only one Gift with Purchase promotion can be active at a time.
Can I use a dropshipping product as a free gift?
No. Dropshipping products cannot be used as Gift with Purchase products.
Does the free gift have to be in stock?
Yes. The Gift with Purchase offer is shown only when inventory is available for the gift product.
What happens if a shopper falls below the qualifying subtotal?
The gift remains in the shopper's cart but changes from free to its standard retail price.
Can shoppers use Gift with Purchase with Guest Checkout?
Yes. Gift with Purchase is compatible with Guest Checkout.
Are Gift with Purchase products available for preauthorized orders?
No. Gift with Purchase products are not offered to preauthorized orders.
Can I use a Square or Shopify-synced product as a free gift?
No. Products synced from Square or Shopify are not currently supported and may cause inventory issues when used with Gift with Purchase.
Does the free gift use cart timers?
No. Gift with Purchase items follow First Paid First Served rules regardless of cart timers or other settings.
Why can't I use a product as a Gift with Purchase item?
The product must have a product description, must have available inventory, and cannot be a dropshipping product or an unsupported Square/Shopify-synced product.
What happens when I disable a Gift with Purchase promotion?
Any claimed gift remaining in a shopper's cart reverts to its standard retail price.
Does creating a new Gift with Purchase promotion deactivate the current one?
Yes. Creating a new promotion automatically deactivates the previously active Gift with Purchase promotion.