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Need to make changes to a shipping label you've already created? You'll need to refund and repurchase the label. Read on to learn more.
If you made a mistake with a label you've already created, or need to make changes to the information (e.g., the shipping address or weight of the package), you will need to refund the purchased label and repurchase a new label that reflects the correct information.
Refund a Shipping Label
You and your team members will need either the All Permissions or Manage Refunding Labels permission in order to refund shipping labels.
- Select Orders/Fulfillment in the side menu of your CommentSold dashboard.
- Select Printed from the options available above the order listing.
- Locate the order for the label you wish to refund and repurchase, then select the tag icon on the far right of the order row.
- Select Refund Label from the options available in the USPS Tracking Number section.
- Confirm your action by selecting OK from the fly-down at the top of the page.
- Last, select Processing from the Selected a new order status drop-down, then select Update Status.
The refunded amount will be credited to your shipping label balance.
Do you combine orders? Then it's possible for more than one order to be associated with a label. Select Packing Slip to view all orders associated with the label. You'll need to note all orders included in a label to ensure they'll be associated with the label you repurchase. Additionally, ensure you set all orders associated with the refunded label to Processing.
Repurchase a Shipping Label
- Select Orders/Fulfillment in the side menu of your CommentSold dashboard.
- Select Printed from the options available above the order listing.
- Locate the order for which you wish to repurchase a label, then select the tag icon on the far right of the order row. This will expand the shipping label section below the order details.
- Enter the package's Length, Width, and Height dimensions in the fields provided.
- Using a poly mailer? You can select the Is Poly Mailer? checkbox to remove the Height dimension field.
- Select Create Label.
- CommentSold will present the total cost of the label in a fly-down at the top of the page. Select OK to proceed with generating the label.
- Once generated, you can print the label.
Learn More
- Understand Shipping Adjustment Charges for Inaccurate Package Information. Learn how USPS handles shipping adjustments for packages of incorrect weight or dimensions.
- Re-Print a Shipping Label. Learn how to reprint a damaged shipping label without refunding and repurchasing the label.
- Set Up Shipping Through CommentSold. Learn how to set up shipping with USPS through CommentSold.