Connect Intercom to CommentSold to add live chat support to your webstore and mobile app. You can connect an Intercom account to CommentSold by adding your Intercom App ID or workspace information to the appropriate integration settings.
Intercom provides shoppers with a way to contact your support team directly while shopping on your website or mobile app. You’ll need an Intercom account, which can be a paid account or free trial.
Use the table of contents below to navigate to specific sections of this article:
- What Do I Need to Connect Intercom to CommentSold
- How Do I Connect Intercom to My CommentSold Webstore
- How Do I Connect Intercom to My CommentSold Mobile App
- What Your Shoppers Experience
- FAQs
What Do I Need to Connect Intercom to CommentSold?
Before connecting Intercom, make sure you have:
- An active Intercom account or free trial.
- Access to your Intercom settings.
- Access to your CommentSold admin dashboard.
- Your Intercom App ID and, for mobile app setup, the required iOS and Android API keys.
How Do I Connect Intercom to My CommentSold Webstore
- Select your Settings at the bottom of the side menu of your Intercom dashboard.
- Select Channels and select Messenger from the sub-menu.
- Select Install from the options listed at the top.
- Select Install for Web tab.
- Scroll down to the code snippet to locate and copy your App ID.
- In CommentSold, select Setup in the side menu.
- Select More Integrations from the options listed at the top of the page.
- Locate the Intercom section and paste your workplace ID in the field provided.
- Select Save.
How Do I Connect Intercom to My CommentSold Mobile App
- Select Mobile App in the side menu of your CommentSold dashboard.
- Select Settings from the options listed at the top of the page.
- Scroll and locate the Intercom Settings under Integrations.
View the below tabs for instructions on locating the IDs and API Keys for each field listed in your Intercom section.
- In Intercom, select your Settings at the bottom of the side menu.
- Select Channels and select Messenger from the sub-menu.
- Select Install from the options listed at the top.
- Select Install for Web tab.
- Scroll down to the code snippet to locate and copy your App ID.
- In CommentSold, paste this ID in your Intercom App ID field.
- Select Save.
- In Intercom, select your Settings at the bottom of the side menu.
- Select Channels and select Messenger from the sub-menu.
- Select Install from the options listed at the top.
- Select Install for Mobile tab.
- Select iOS under Choose how to install the messenger.
- Scroll down to the Initialize Intercom section to locate and copy your iOS API Key. If you are integrating Intercom for the first time, select Generate API Key.
- In CommentSold, paste this API key in your Intercom iOS Key field.
- Select Save.
- In Intercom, select your Settings at the bottom of the side menu.
- Select Channels and select Messenger from the sub-menu.
- Select Install from the options listed at the top.
- Select Install for Mobile tab.
- Select Android under Choose how to install the messenger.
- Scroll down to the Initialize Intercom section to locate and copy your iOS API Key. If you are integrating Intercom for the first time, select Generate API Key.
- In CommentSold, paste this API key in your Intercom Android Key field.
- Select Save.
What Your Shoppers Experience
Intercom provides two different chat experiences that will depend on where a shopper chats—on your webstore or on your mobile app. Check out the tabs below to see these two experiences in action.
When a shopper visits your webstore, they'll see the Intercom chat icon in the bottom-right corner of the page. They simply need to select this icon to start a chat with your team. Learn how you can customize your Intercom messenger here.
When a shopper loads your mobile app, they can tap their Account icon in the bottom-right corner of the app, then tap Contact Us. This will load the mobile chat widget. Learn how you can customize your Intercom messenger here.
FAQs
How do I connect Intercom to CommentSold?
To connect Intercom to CommentSold, enter your Intercom credentials in the appropriate Intercom integration settings in CommentSold. Webstore setup is configured under Setup > More Integrations, while mobile app setup is configured under Mobile App > Settings > Intercom Settings.
Can I use Intercom for live chat on my CommentSold webstore?
Yes. Connecting Intercom to your CommentSold webstore adds an Intercom chat icon that shoppers can use to contact your support team.
Can I use Intercom in my CommentSold mobile app?
Yes. CommentSold supports Intercom integration for mobile apps using the Intercom App ID, iOS API Key, and Android API Key.
Do I need an Intercom account to connect Intercom to CommentSold?
Yes. You need an Intercom account to configure the integration. A paid Intercom account or free trial can be used.
Where do I find my Intercom App ID?
In Intercom, go to Settings > Channels > Messenger > Install > Install for Web. Scroll to the code snippet to locate your App ID.
Where do I enter my Intercom App ID in CommentSold?
For your webstore, enter the Intercom information under Setup > More Integrations > Intercom in CommentSold.
For your mobile app, enter the App ID under Mobile App > Settings > Intercom Settings.
Where do I enter the Intercom iOS and Android API keys?
Go to Mobile App > Settings in CommentSold and locate Intercom Settings under Integrations. Enter each API key into its corresponding iOS or Android field.
Are Intercom API keys safe to share publicly?
No. Do not share your Intercom API keys publicly. API keys are sensitive credentials and should be kept private.
What does Intercom look like on my webstore?
After the integration is connected, shoppers see the Intercom chat icon in the bottom-right corner of your webstore. Selecting the icon opens the chat experience.
Can shoppers contact my support team while using the mobile app?
Yes. Intercom can provide a support chat experience within your CommentSold mobile app.
Does Intercom work differently on the webstore and mobile app?
Yes. Intercom provides different chat experiences depending on whether the shopper is using your webstore or mobile app. The webstore displays the Intercom chat icon, while the mobile app uses the mobile Intercom integration.
What happens if I only configure Intercom for my webstore?
Intercom will be available through the webstore integration, but the mobile app requires its own Intercom configuration, including the appropriate mobile app credentials.
What happens if I only configure Intercom for my mobile app?
Intercom will be available in the mobile app once the mobile integration is configured, but your webstore requires the separate webstore integration setup.
Can I customize the Intercom chat experience?
Yes. Intercom provides customization options for its Messenger experience. Customization is managed through your Intercom account rather than CommentSold.
Why isn't my Intercom chat appearing on my webstore?
First, verify that you entered the correct Intercom information in Setup > More Integrations > Intercom in CommentSold and saved your changes. Also verify that the correct App ID was copied from Intercom > Settings > Channels > Messenger > Install > Install for Web.
Why isn't Intercom working in my mobile app?
Verify that the Intercom App ID, iOS API Key, and Android API Key are entered in the correct fields under Mobile App > Settings > Intercom Settings. Also make sure you are using the appropriate credentials for each platform.
Do I need separate Intercom credentials for iOS and Android?
Yes. The mobile integration includes separate fields for the iOS API Key and Android API Key, in addition to the Intercom App ID.