Connect your Intercom account to add live chat to the shopping experience on your website & app.
All you need to get started is:
- An Intercom account (paid or free trial)
Connect Intercom to Your Webstore
- Select your Settings at the bottom of the side menu of your Intercom dashboard.
- Select Channels and select Messenger from the sub-menu.
- Select Install from the options listed at the top.
- Select Install for Web tab.
- Scroll down to the code snippet to locate and copy your App ID.
- In CommentSold, select Setup in the side menu.
- Select More Integrations from the options listed at the top of the page.
- Locate the Intercom section and paste your workplace ID in the field provided.
- Select Save.
Connect Intercom to Your Mobile App
- Select Mobile App in the side menu of your CommentSold dashboard.
- Select Settings from the options listed at the top of the page.
- Scroll and locate the Intercom Settings under Integrations.
View the below tabs for instructions on locating the IDs and API Keys for each field listed in your Intercom section.
- In Intercom, select your Settings at the bottom of the side menu.
- Select Channels and select Messenger from the sub-menu.
- Select Install from the options listed at the top.
- Select Install for Web tab.
- Scroll down to the code snippet to locate and copy your App ID.
- In CommentSold, paste this ID in your Intercom App ID field.
- Select Save.
- In Intercom, select your Settings at the bottom of the side menu.
- Select Channels and select Messenger from the sub-menu.
- Select Install from the options listed at the top.
- Select Install for Mobile tab.
- Select iOS under Choose how to install the messenger.
- Scroll down to the Initialize Intercom section to locate and copy your iOS API Key. If you are integrating Intercom for the first time, select Generate API Key.
- In CommentSold, paste this API key in your Intercom iOS Key field.
- Select Save.
- In Intercom, select your Settings at the bottom of the side menu.
- Select Channels and select Messenger from the sub-menu.
- Select Install from the options listed at the top.
- Select Install for Mobile tab.
- Select Android under Choose how to install the messenger.
- Scroll down to the Initialize Intercom section to locate and copy your iOS API Key. If you are integrating Intercom for the first time, select Generate API Key.
- In CommentSold, paste this API key in your Intercom Android Key field.
- Select Save.
What Your Shoppers Experience
Intercom provides two different chat experiences that will depend on where a shopper chats—on your webstore or on your mobile app. Check out the tabs below to see these two experiences in action.
When a shopper visits your webstore, they'll see the Intercom chat icon in the bottom-right corner of the page. They simply need to select this icon to start a chat with your team. Learn how you can customize your Intercom messenger here.
When a shopper loads your mobile app, they can tap their Account icon in the bottom-right corner of the app, then tap Contact Us. This will load the mobile chat widget. Learn how you can customize your Intercom messenger here.