Want to offer customer support to your webstore and mobile app shoppers? Connect your Intercom account and add live chat to the shopping experience.
As a CommentSold retailer, you can connect your Intercom account to add live chat support to your webstore and mobile app.
All you need to get started is:
- An Intercom account (paid or free trial)
Connect Intercom to Your Webstore
- Select your Account icon at the bottom of the side menu of your Intercom dashboard.
- Select Settings.
- Select Installation in the left submenu, then select Web.
- In the Install chat for visitors section, select With an Integration on the right side of the page.
- Select the Copy workplace ID button to copy your ID to your digital clipboard.
- In CommentSold, select Setup in the side menu.
- Select More Integrations from the options listed at the top of the page.
- Locate the Intercom section and paste your workplace ID in the field provided.
- Select Save.
Connect Intercom to Your Mobile App
- Select Mobile App in the side menu of your CommentSold dashboard.
- Select Settings from the options listed at the top of the page.
- Scroll and locate the Intercom section.
View the below tabs for instructions on locating the IDs and API Keys for each field listed in your Intercom section.
- In Intercom, select your Account icon at the bottom of the side menu.
- Select Settings.
- Select Installation in the left submenu, then select iOS.
- Locate and copy your App ID.
- In CommentSold, paste this ID in your Intercom App ID field.
- Select Save.
- In Intercom, select your Account icon at the bottom of the side menu.
- Select Settings.
- Select Installation in the left submenu, then select iOS.
- Locate and copy your iOS API Key.
- In CommentSold, paste this API key in your Intercom iOS Key field.
- Select Save.
- In Intercom, select your Account icon at the bottom of the side menu.
- Select Settings.
- Select Installation in the left submenu, then select Android.
- Locate and copy your Android API Key.
- In CommentSold, paste this API key in your Intercom Android Key field.
- Select Save.
What Your Shoppers Experience
Intercom provides two different chat experiences that will depend on where a shopper chats—on your webstore or on your mobile app. Check out the tabs below to see these two experiences in action.
When a shopper visits your webstore, they'll see the Intercom chat icon in the bottom-right corner of the page. They simply need to select this icon to start a chat with your team. Learn how you can customize your Intercom messenger here.
When a shopper loads your mobile app, they can tap their Account icon in the bottom-right corner of the app, then tap Contact Us. This will load the mobile chat widget. Learn how you can customize your Intercom messenger here.
Learn More
- Managing Customers. Learn how to manage customer records, including how to manually create records, block customers, and export a CSV of customer details.
- View Your Main Reports Overview. Learn more about the data points included in this overview such as payments, returns, fulfillment, revenue, and more.