Delete a Customer Account

Delete a customer account in CommentSold from the Customers page, or let customers delete their own account from the website or mobile app. Account deletion permanently removes the customer’s account and order history, so only delete an account when the customer explicitly requests it.

Use the table of contents below to navigate to specific sections of this article:

• Delete a Customer Account
• How A Customer Can Delete Their Own Account (Website)
• How A Customer Can Delete Their Own Account (App)
• FAQs

Delete a Customer Account

1. Select Customers in the side menu of your CommentSold dashboard.
2. Locate the customer you wish to delete and select the three-dot icon to the right of their name.
3. Select Remove Customer from the drop-down.
4. On the pop-up, select Delete Record to confirm the deletion.

Can a customer delete their own CommentSold account?

Yes. Customers can delete their own account from either the shop's website or mobile app.

How A Customer Can Delete Their Own Account (Website)

1. From your website, the customer can click the Profile icon in the top right. 
2. From the left side menu, they can click the Delete Account option. 

How A Customer Can Delete Their Own Account (App)

1. From your app, the customer can click the Profile icon in the top left. 
2. Then click the Edit Profile button. 
3. Click "I want to delete my account" at the bottom of the page. 

FAQs

What happens when a customer account is deleted?

Deleting a customer deletes the customer's account history and order history. Because this action removes all customer history, it should only be performed when the customer explicitly requests account deletion.

Can an admin delete a customer account?

Yes. Admins can delete customer accounts from the Customers page in the CommentSold dashboard.

How do I delete a customer account from the CommentSold dashboard?

1. Select Customers from the side menu.
2. Locate the customer and select the three-dot icon next to their name.
3. Select Remove Customer.
4. Select Delete Record to confirm.

Can customers delete their own accounts?

Yes. Customers can delete their own accounts from either the shop's website or mobile app.

How does a customer delete their account from the website?

From the shop's website, the customer can:

1. Select the Profile icon in the top-right corner.
2. Select Delete Account from the left-side menu.

How does a customer delete their account from the mobile app?

From the mobile app, the customer can:

1. Select the Profile icon in the top-left corner.
2. Select Edit Profile.
3. Select I want to delete my account at the bottom of the page.

Should I delete a customer who is causing problems for my shop?

Not necessarily. If a customer is causing problems but has not requested account deletion, consider blocking the customer instead. Blocking prevents the customer from shopping with your business without deleting their account history.

Is customer account deletion reversible?

The article does not specify whether a deleted customer account can be restored. Because deletion removes the customer's history and orders, only delete an account when the customer explicitly requests it.