Review and troubleshoot customer activity in CommentSold using Customer Logs. View customer actions across your shop, filter activity, and export logs for further analysis.
Customer Logs provide a centralized record of significant customer actions across CommentSold. You can use these logs to investigate customer issues, review activity patterns, and troubleshoot account-related problems.
Customer Logs are available in two places:
- Customer Logs page: View and search customer activity across your entire shop.
- Customer profile: View logs for an individual customer when troubleshooting a specific account.
Together, these views help you monitor activity and investigate issues more efficiently.
Use the table of contents below to navigate to specific sections of this article:
View Customer Logs
Use the Customer Logs page to review customer activity across your shop.
- Select Customer Logs from the side menu of your CommentSold dashboard.
- Search or use the filters to find the desired logs.
- Select Export CSV if you wish to export the logs.
- Select Customer from the side menu of your CommentSold dashboard.
- Select your desired customer from the list.
- Scroll down to the Customer Logs section.
- Search or use the filters to find the desired logs.
- Select Export CSV if you wish to export the logs.
When to Use Customer Logs
Customer Logs are useful when you need to:
- Troubleshoot a customer issue: Review activity associated with a customer's account.
- Investigate customer activity: Identify significant actions taken by customers.
- Review activity across customers: Look for patterns or recurring issues.
- Export records: Download customer logs for additional analysis or record keeping.
FAQs
What are Customer Logs?
Customer Logs are a standardized logging system that records significant customer actions across CommentSold.
Where can I view Customer Logs?
You can view Customer Logs from the Customer Logs page in your CommentSold dashboard. Logs are also available on individual customer profiles for more targeted troubleshooting.
Can I filter Customer Logs?
Yes. From the Customer Logs page, you can search and use the available filters to find specific logs.
Can I export Customer Logs?
Yes. Select Export CSV from the Customer Logs page to export the available logs.
When should I use the Customer Logs page?
Use the Customer Logs page when you need to review customer activity across your shop, identify patterns across multiple customers, or investigate an issue that is not yet tied to a specific customer.
Can I view logs for a specific customer?
Yes. Customer Logs are available on individual customer profiles, allowing you to investigate activity associated with a specific customer.