Mute customers in CommentSold to hide their comments from other shoppers on your webstore and mobile app without notifying the customer.
CommentSold allows admins and moderators to mute customers whose comments or interactions are disruptive.
When you mute a customer, their comments are hidden from other shoppers on your CommentSold webstore and mobile app. The customer is not notified that they have been muted and can continue to comment and shop normally from their perspective.
| Note: This feature is available on mobile app version 4.7.0 and later. Update your app to the latest version to access all available functionality. |
Use the table of contents below to navigate to specific sections of this article:
- What Happens When a Customer is Muted?
- Expected Behaviors
- Mute a Customer
- Customer Experience
- Manage Muted Customers
What Happens When a Customer is Muted?
Muting a customer:
- Hides their comments from other shoppers.
- Does not notify the customer that they have been muted.
- Allows the customer to continue commenting and interacting normally from their perspective.
- Does not prevent the customer from shopping or placing orders.
- Applies to comments within your CommentSold webstore and mobile app.
| Note: Muting does not hide or remove the customer's comments on Facebook or Instagram. To moderate comments on those platforms, use the moderation tools provided by Facebook or Instagram. |
Mute a Customer
- Select Customers from the side menu of your CommentSold dashboard.
- Locate the customer you want to mute.
- Select the three-dot menu beside the customer’s name.
- Select Mute.
- Select Confirm.
The customer will immediately be muted. You will see a yellow block icon on their picture.
Customer Experience
Muted customers are not informed that their comments have been hidden.
From the customer's perspective:
- They can continue posting comments.
- They can continue interacting with other shoppers.
- They can continue shopping and placing orders.
- Their comments may receive little or no interaction because other shoppers cannot see them.
This allows your team to moderate disruptive behavior without directly notifying or confronting the customer.
Manage Muted Customers
Admins and moderators can review muted customers and remove the mute restriction when necessary.
If a customer's behavior no longer requires moderation, you can remove the mute restriction to restore the visibility of their comments.
Additional Notes
- New muted comments will no longer appear to shoppers on the mobile app or website.
- Muted comments are hidden from other customers during live sales and community interactions.
FAQs
What happens when I mute a customer in CommentSold?
Their comments and posts are hidden from other shoppers in your CommentSold webstore and mobile app. The customer is not notified and can continue interacting normally from their own view.
Will a customer know that they have been muted?
No. CommentSold does not notify customers when they are muted.
Can a muted customer still comment?
Yes. A muted customer can continue posting comments and interacting normally. Their comments are simply hidden from other shoppers.
Can a muted customer still shop?
Yes. Muting a customer only affects the visibility of their comments and interactions. They can continue shopping and placing orders.
Can muted customers see their own comments?
The customer can continue interacting normally from their perspective. The source does not explicitly state whether the customer sees every muted comment after posting, so this should not be interpreted beyond that behavior.
Does muting a customer hide their Facebook comments?
No. Muting only affects comments within your CommentSold webstore and mobile app. It does not hide or remove comments on Facebook.
Does muting a customer hide their Instagram comments?
No. Instagram comments are not affected by CommentSold's mute feature. Use Instagram's available moderation tools to manage those comments.
Can I mute a customer during a live sale?
Yes. Muted comments are hidden from other customers during live sales and community interactions within CommentSold.
How do I know if a customer is muted?
A yellow block icon appears on the customer's picture after they have been muted.
Who can manage muted customers?
The source states that admins and moderators can review muted customer activity and remove mute restrictions when appropriate.
Does muting prevent a customer from placing orders?
No. Muting does not prevent a customer from shopping or placing orders.
Why would I mute a customer instead of blocking them?
Muting allows you to hide a customer's comments from other shoppers without notifying the customer or preventing them from shopping. This can help your team manage disruptive interactions while minimizing confrontation.
What app version is required for customer muting?
The feature is available on CommentSold mobile app version 4.7.0 and later.
Can I unmute a customer?
Yes. Admins and moderators can remove mute restrictions when appropriate. However, the provided documentation does not include the exact steps for unmuting a customer.
Are muted comments permanently deleted?
The provided documentation describes muted comments as hidden from other shoppers. It does not state that the comments are permanently deleted.