This article explains how to mute customers in CommentSold to limit the visibility of their comments and interactions during live sales and community engagement.
| Note: This feature is available on mobile app version 4.7.0 and above. Make sure your app is updated to the latest version to access all functionality. |
Use the table of contents below to navigate to specific sections of this article:
- What Happens When a Customer is Muted?
- Expected Behaviors
- Mute a Customer
- Customer Experience
- Manage Muted Customers
What Happens When a Customer is Muted?
Muting a customer limits the visibility of their comments and interactions without directly notifying them.
This moderation feature helps shops:
- Reduce disruptive behavior
- Maintain a positive shopping environment
- Moderate community interactions without public confrontation
Muted customers can continue interacting normally from their perspective, but their comments and activity are hidden from other shoppers.
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Note: Muting only affects comments within your CommentSold webstore and mobile app. It does not hide or remove comments on Facebook or Instagram. Muted customers can still shop and place orders, but their comments will not be visible to other shoppers in your CommentSold store. To manage unwanted comments on Facebook or Instagram, use the moderation tools provided by those platforms, such as Page Moderation and Profanity Filters. |
Expected Behaviors
When a customer is muted:
- Their posts and comments are hidden from other shoppers.
- They are not notified that they have been muted.
- They can continue posting comments and interacting normally from their view.
- Moderators and admins can still monitor muted customer activity from the dashboard.
Mute a Customer
- Select Customers from the side menu of your CommentSold dashboard.
- Locate the customer you want to mute.
- Select the three-dot menu beside the customer’s name.
- Select Mute.
- Select Confirm.
The customer will immediately be muted. You will see a yellow block icon on their picture.
Customer Experience
Muted customers are not informed that their comments are hidden.
As a result:
- They may continue engaging as normal.
- Their comments may receive little or no interaction from other shoppers.
- This moderation approach helps minimize conflict while reducing disruptive behavior.
Manage Muted Customers
Admins and moderators can review muted customer activity and remove mute restrictions as needed.
This allows shops to:
- Temporarily moderate disruptive behavior
- Reassess customer interactions over time
- Restore full visibility if appropriate
Additional Notes
- Existing muted comments may still appear in certain internal moderation views such as Live Overview comments.
- New muted comments will no longer appear to shoppers on the mobile app or website.
- Muted comments are hidden from other customers during live sales and community interactions.