Enable Your Thank You Email Automation

  Click on any of the images or GIFs in this article for a closer look.

  In this article, you'll learn:

  • How to create an automatic thank you email for new customers who have placed their first order with your shop.
  • How to customize the message copy of your thank you email.
  • How to send yourself (or a member of your team) a test email preview.

About Thank You Email Automations 


A marketing automation is a targeted communication such as an email or text message that is automatically sent to a shopper based on specific criteria.

With a thank you email automation, you can automatically send a "Thank you for your purchase!" email to a new customer who has placed their first order with your shop.

How a Thank You Email Automation Benefits Your Shop


  • Automatically reach out and thank customers who have placed their first order with your shop.
  • Continue to build rapport and trust with your customers.
  • Customize the message to reflect the voice and personality of your shop.

Enable Your Thank You Email Automation


  1. Select Setup in the side menu of your CommentSold dashboard, then select Marketing Automation at the top of the page.
  2. Choose your Shopping Destination from the drop-down at the top of the page. This tells CommentSold where to link the shopper to in the email (i.e., the shopper's account page or your webstore).
    • Note: This setting affects all automations listed on this page. 
  3. Locate Thank First-Time Purchasers in the One-Time Campaigns section.
  4. Select the Inactive toggle to the far right of the automation.

Customize Your Email Message


The next step is to create your thank you message. We strongly recommend you use this space to show your appreciation for your customer's business and support.

  1. Write your message copy in the Customize Email field. You can also paste a message you've written in another program.
    • Like emojis? Easily add them to your message by placing your cursor where you'd like the emoji to be, then right-clicking your mouse and selecting Emojis & Symbols.
      • Note: Not all emojis are supported in email automation. We recommend you send yourself a test email to ensure that your choice of emojis displays correctly.
    • If you don't have a right-click mouse, you can open your emoji keyboard on either a Mac or Windows device.
      • Mac: CTRL + ⌘ + Space bar
      • Windows: Windows Logo Key + Period (.)
  2. You can preview the email message by entering your email in the Send Yourself a Test Email field and selecting the Send Test button.
  3. If everything looks good, select Activate to enable your thank you email automation.
  4. If you wish to make changes to an existing automation message, you can select Edit Campaign in the bottom-right corner of the automation's section.

Want to know how many thank you emails your shop has sent? Check out the number in the lower-left corner of your activated automation's section.

What Your Shopper Experiences


Email automations are branded with your shop's logo and links. The message you added will appear as the body of the message. Check out the test email we sent ourselves from the above automation.

  Note: Once you've activated an automation, it may take up to 24 hours for emails to start sending.

Learn More


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