CommentSold's Thank You Email automation automatically sends a thank-you email to customers after their first purchase from your shop. Learn how to enable the Thank First-Time Purchasers automation, customize your message, preview a test email, and track how many thank-you emails your shop sends.
Use the table of contents below to navigate to specific sections of this article:
- How a Thank You Email Automation Benefits Your Shop
- Enable Your Thank You Email Automation
- Customize Your Email Message
- What Your Shopper Experiences
- FAQs
How a Thank You Email Automation Benefits Your Shop
- Automatically reach out and thank customers who have placed their first order with your shop.
- Continue to build rapport and trust with your customers.
- Customize the message to reflect the voice and personality of your shop.
Enable Your Thank You Email Automation
- Hover over the side menu of your CommentSold dashboard, then select Setup.
- Select Marketing Automation from the options at the top of the page.
- Choose your Shopping Destination from the drop-down at the top of the page. This tells CommentSold where to link the shopper to in the email (i.e., the shopper's account page or your webstore).
- Note: This setting affects all automations listed on this page.
- Locate Thank First-Time Purchasers in the One-Time Campaigns section.
- Select the Inactive toggle to the far right of the automation.
Customize Your Email Message
The next step is to create your thank you message. We strongly recommend you use this space to show your appreciation for your customer's business and support.
- Write your message copy in the Customize Email field. You can also paste a message you've written in another program.
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Like emojis? Easily add them to your message by placing your cursor where you'd like the emoji to be, then right-clicking your mouse and selecting Emojis & Symbols.
- Note: Not all emojis are supported in email automation. We recommend you send yourself a test email to ensure that your choice of emojis displays correctly.
- If you don't have a right-click mouse, you can open your emoji keyboard on either a Mac or Windows device.
- Mac: CTRL + ⌘ + Space bar
- Windows: Windows Logo Key + Period (.)
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Like emojis? Easily add them to your message by placing your cursor where you'd like the emoji to be, then right-clicking your mouse and selecting Emojis & Symbols.
- You can preview the email message by entering your email in the Send Yourself a Test Email field and selecting the Send Test button.
- If everything looks good, select Activate to enable your thank you email automation.
- If you wish to make changes to an existing automation message, you can select Edit Campaign in the bottom-right corner of the automation's section.
Want to know how many thank you emails your shop has sent? Check out the number in the lower-left corner of your activated automation's section.
What Your Shopper Experiences
Email automations are branded with your shop's logo and links. The message you added will appear as the body of the message. Check out the test email we sent ourselves from the above automation.
FAQs
What does the Thank You Email automation do?
It automatically sends a thank-you email to customers who place their first order with your shop.
How do I enable the Thank You Email automation?
In your CommentSold dashboard, go to Setup > Marketing Automation. Choose your shopping destination, locate Thank First-Time Purchasers under One-Time Campaigns, and select the Inactive toggle.
What does the shopping destination setting control?
It determines where links in your automated email direct shoppers, such as their account page or your webstore. This setting affects all automations listed on the Marketing Automation page.
How do I customize my thank-you email?
Find the Customize Email field in the automation settings and write your message. You can personalize it to thank customers for their support and reflect your shop's brand.
Can I preview my thank-you email before activating it?
Yes. Enter your email address in the Send Yourself a Test Email field and select Send Test. Review the email before selecting Activate.
How do I edit an existing thank-you email?
Select Edit Campaign in the bottom-right corner of the automation's section to update your message.
How can I check how many thank-you emails have been sent?
After activating the automation, check the number displayed in the lower-left corner of its section.
How long does it take for thank-you emails to start sending?
It may take up to 24 hours after activation for emails to start sending.
Are emojis supported in thank-you emails?
Not all emojis are supported in email automations. Send yourself a test email to confirm that your selected emojis display correctly.