With a win back email, you can automatically reach out to inactive customers who have not made a purchase with your shop in a specific number of days. You can choose whether or not to incentivize your win back email by including a discount.
Disabling this email automation? If you have a mobile app with CommentSold, you'll want to make sure you also disable the Win Back Inactive Customers push notification on the Notifications Templates tab of your Mobile App page. Learn more here.
How a Win Back Inactive Customers Automation Benefits Your Shop
- Re-engage customers who haven't made a purchase in a while.
- Advertise new products or exciting upcoming promotions they might be interested in.
- Continue to build rapport and trust with your customers.
- Customize the message to reflect the voice and personality of your shop.
Important to Know
- Discount codes included in marketing emails are system-generated and sent to customers via automated emails. Codes follow a standard format (e.g., 123SAVE, 8FIRST).
- Disabled codes remain active for customers who received them before deactivation.
- Automated emails with codes cannot be resent.
- Codes are unique to each customer and must be used with their account.
- Codes become inactive if the customer makes a purchase before using them.
Enable Your Win Back Inactive Customer Email Automation
- Hover over the side menu of your CommentSold dashboard, then select Setup.
- Select Marketing Automation from the options listed at the top of the page.
- Choose your Shopping Destination from the drop-down at the top of the page. This tells CommentSold where to link the shopper to in the email (i.e., the shopper's account page or your webstore).
- Note: This setting affects all automations listed on this page.
- Locate Win Back Inactive Customers in the One-Time Campaigns section.
- Select the Inactive toggle to the far right of the automation.
Customize Your Email Message
The next step is to create your win back message. We strongly recommend you use this space to really show off your brand, mention any new promotions or product collections you offer, and tell your shoppers why they'll enjoy making another purchase with your shop.
- Write your message copy in the Customize Email field. You can also paste a message you've written in another program
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Like emojis? Easily add them to your message by placing your cursor where you'd like the emoji to be, then right-clicking your mouse and selecting Emojis & Symbols.
- Note: Not all emojis are supported in email automation. We recommend you send yourself a test email to ensure that your choice of emojis displays correctly.
- If you don't have a right-click mouse, you can open your emoji keyboard on either a Mac or Windows device.
- Mac: CTRL + ⌘ + Space bar
- Windows: Windows Logo Key + Period (.)
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Like emojis? Easily add them to your message by placing your cursor where you'd like the emoji to be, then right-clicking your mouse and selecting Emojis & Symbols.
- Select your Offer Type.
- Percentage Discount. Offers a fixed percentage off of the order subtotal.
- Free Shipping. Waives the cost of shipping on the order.
- If offering a percentage discount, enter the value in the Coupon Percentage field.
- Enter when customers qualify for this email in the Days since last purchase field.
- CommentSold will send this email to a customer once they have passed this number of days without making a purchase with your shop.
- If you wish to set an expiration date for the coupon offered, you can enter it in the Number of days until coupon expires field.
- If you wish to exclude certain collections from receiving the discount, select those collections from the Exclude Product Collections field. Select the field to view a drop-down of options.
- You can preview the email message by entering your email in the Send Yourself a Test Email field and selecting the Send Test button.
- If everything looks good, select Activate to enable your win back email automation.
- If you wish to make changes to an existing automation message, you can select Edit Campaign in the bottom-right corner of the automation's section.
Want to know how your win back email has performed? You can view the number of emails sent as well as the amount of revenue generated from win back offers in the lower-left corner of your activated automation's section. We calculate the conversion rate as the (# of emails sent) * (# of discounts redeemed) / 100.
Note: When you activate a win back email automation, CommentSold will immediately email those customers who currently meet the criteria you have set. Moving forward, CommentSold will email customers as they meet they criteria.
What Your Shopper Experiences
Email automations are branded with your shop's logo and links. The message you added will appear as the body of the message. Check out the test email we sent ourselves from the above automation.
Learn More
- Enable Your Abandoned Cart Recovery Email Automation. Learn how to target shoppers who placed one or more items in their cart but did not complete the checkout process
- Enable Your First Purchase Discount Email Automation. Learn how to send a to shoppers that have registered with your shop but have yet to make a purchase.
- Enable Your Thank You Email Automation. Learn how to send a "Thank you for your purchase!" email to a new customer who has placed their first order with your shop.
- Enable Your Welcome Email Automation. Learn how to send a "Welcome to our shop!" email to a new shopper when they register with your shop.