CommentSold email auto-replies automatically send shoppers emails in response to actions such as adding items to their cart, joining a waitlist, paying for an order, or receiving a refund. Learn how to enable and customize email auto-replies, personalize messages with dynamic variables, understand the available auto-reply types, and troubleshoot common email delivery issues.
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How Email Auto-Replies Benefit Your Shop
- Create a positive shopper experience by sending shopping-related emails and reminders.
- Personalize auto-replies to your shoppers using dynamic tags.
- Customize your auto-replies to reflect the voice and personality of your brand.
Enable Email Auto-Replies
- Select Setup in the side menu of your CommentSold dashboard.
- Select Templates from the menu at the top of the page, then select Email.
- Locate the auto-replies you wish to enable and select the toggle so it appears as Enabled.
- If customizing an auto-reply, enter your desired subject line and message, then select Update Template.
- You can use dynamic variables, as listed at the top of the page, in any of your email auto-replies to personalize the message to the shopper.
- You can reset an auto-reply to its default subject line and message by selecting Reset Template in the bottom-right corner of the auto-reply section.
- Add to Cart. When a shopper adds an item to their cart, this auto-reply confirms the item is in their cart and prompts the shopper to check out.
- Added To Cart (First Paid First Served Mode). If your shop has First Paid, First Served enabled, when a shopper adds an item to their cart, this auto-reply reminds the shopper that items are not reserved until payment is received.
- Awarded Account Credit. When a registered shopper earns account credit, this auto-reply notifies them of the new credit amount.
- Expiry Reminder. If a shopper has items in their shopping cart that are approaching cart expiration, then this auto-reply reminds them to pay in time.
- Expiry Reminder (First Paid First Served Mode). If you enabled First Paid, First Served for your shop, then this auto-reply reminds shoppers that carted items are not reserved until your shop receives payment.
- Instagram Welcome Email. When a customer registers to ship via Instagram, this auto-reply welcomes them and briefly walks them through the shopping process.
- Invalid Instagram Comment. If a shopper does not properly format a SOLD comment (e.g., missing a variant) on Instagram, then this auto-reply prompts the shopper to repost their comment with the correct variant.
- Issued Gift Card. When a shopper purchases a gift card for another, this auto-reply notifies the recipient and provides the gift card code, URL, and/or value.
- Order Fulfilled Local Pickup. If a customer selected Local Pickup as their delivery method, then this auto-reply informs them when their order is ready for pickup.
- Order Shipped. If a customer selected a traditional shipping method, then this auto-reply informs them when their order has shipped.
- Order Paid. This auto-reply thanks a customer for their payment.
- Refund to PayPal/Card. This auto-reply confirms that a refund has been issued to a customer's card or PayPal account.
- Waitlist Activated. This auto-reply notifies shoppers when a waitlisted item is back in stock and informs them how to pay and when their cart expires.
- Waitlist Email. If an item is sold out when a shopper attempts to purchase it, then this auto-reply notifies them that they've been added to the waitlist.
FAQs
What are email auto-replies in CommentSold?
Email auto-replies are automated emails sent to shoppers when they take specific actions in your shop, such as adding an item to their cart, paying for an order, or joining a waitlist.
How do I enable an email auto-reply?
In your CommentSold dashboard, go to Setup > Templates > Email. Find the auto-reply you want to enable and select its toggle so it displays Enabled.
How do I customize an email auto-reply?
Under Setup > Templates > Email, locate the auto-reply and update its subject line and message. Select Update Template to save your changes.
Can I personalize email auto-replies?
Yes. You can use the dynamic variables listed at the top of the Email Templates page to personalize messages for shoppers.
How do I restore an auto-reply's default message?
Select Reset Template in the bottom-right corner of the auto-reply section to restore its default subject line and message.
What types of email auto-replies are available?
Available auto-replies include Add to Cart, Expiry Reminder, Awarded Account Credit, Instagram Welcome Email, Issued Gift Card, Order Shipped, Order Paid, Refund to PayPal/Card, Waitlist Email, and Waitlist Activated, among others. Some auto-replies have versions specifically for shops using First Paid, First Served.
Why does a CommentSold automated email show support@commentsold.com as the sender?
CommentSold automated emails use support@commentsold.com as the sender address. Your shop's email address, configured under Setup > Shop > Business Address, is used as the reply-to address, so shopper replies go to your shop.
What should I do if a shopper isn't receiving automated emails?
Ask the shopper to check their spam folder, add your shop's email address to their email contacts, and whitelist the sender if needed so messages are less likely to be filtered into spam.
What does the Waitlist Email auto-reply do?
It notifies a shopper when an item is sold out and they've been added to the waitlist.
What does the Waitlist Activated auto-reply do?
It notifies shoppers when a waitlisted item is back in stock and explains how to pay and when their cart expires.
What's the difference between Add to Cart and Add to Cart (First Paid First Served Mode)?
The standard Add to Cart email confirms that an item is in the shopper's cart and encourages checkout. The First Paid, First Served version reminds shoppers that items aren't reserved until payment is received.
Can I customize emails for order and refund updates?
Yes. You can enable and customize supported auto-replies, including Order Paid, Order Shipped, Order Fulfilled Local Pickup, and Refund to PayPal/Card, from Setup > Templates > Email.
Troubleshooting Issues
Having trouble?Here are some common questions and resolutions.
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