CommentSold applies a small surcharge when you use a credit card to pay for certain third-party pass-through costs. This helps us maintain transparency and continue offering reliable services while keeping your subscription fees unchanged.
When Is a Surcharge Applied?
A surcharge is applied when you use a credit card to pay for the following third-party costs:
- Prepaid Shipping Credits
- Shipping Label Adjustments
- Dropship Costs
- Other Third-Party Costs (e.g., Seel, Redo)
No surcharges will be applied to your:
- CommentSold subscription
- CommentSold commission fees
Avoid Surcharges
You can avoid the credit card surcharge by switching to an alternative payment method such as:
- Bank Account (ACH)
We strongly recommend linking your bank account in CommentSold to avoid incurring these fees.
Why Am I Seeing a Surcharge?
CommentSold, not your card issuer, applies this surcharge. The fee is:
- Charged by CommentSold. surcharges, credit card fees, avoid fees, bank account payment,
- Not greater than the fee we incur. prepaid shipping surcharge, dropship surcharge
- Avoidable by using a non-credit card payment method (like ACH).
FAQs
- When would a surcharge fee be applicable?
- In general, a surcharge fee would be applied for third party pass-through costs, if you choose to continue to pay these via credit card. For example, this would include shipping label costs and shipping adjustments. Another example would be costs for Dropship orders paid via a payment method other than CS Payments or Klarna – currently, these costs are being charged to your CS Payments account, but going forward you will be able to pay these charges via ACH debit transaction (with no additional fee) or via credit card (with a processing fee). In all of these scenarios, you can always pay these third party pass-through costs via ACH and avoid surcharges entirely.
- Will the surcharge fee apply to all credit cards, including debit cards?
- The fee will apply to all credit card transactions. Debit cards will no longer be accepted with this change. Customers currently paying with debit cards will have an option to pay through ACH debit instead.
- Will the surcharge fee be the same regardless of which credit card I use?
- The fee assessed will never be based on the type of credit card that you use. However, the fee may vary from time to time, based on CommentSold’s actual processing costs incurred and which state you are located in.
- If my payment fails and I retry it later, will I be charged the surcharge fee again?
- The fee will be included in the second charge attempt, but you will only pay for the fee one time. The first payment failed, so you would not pay CommentSold for any portion of that failed payment.
- Will the surcharge fee be included in my total charge, or is it a separate charge? Can I see a breakdown of the exact processing costs?
- The fee will be added to the total charge amount and yes, the fee will be visible as a separate line item on all applicable CommentSold charges.
- How was the 3% surcharge fee determined?
- The fee is not a fixed 3% rate. Instead, it is the lesser of CommentSold’s actual processing costs incurred and the maximum allowable fee in your state. CommentSold does not profit from this fee.