CommentSold requires users to set up multi-factor authentication (MFA) to help secure account access. Depending on your role, you may use an authenticator app, SMS, or email as an MFA method.
Super Admins must set up an authenticator app and/or SMS before leaving the account security setup page. Team Members must have email MFA enabled, while authenticator app or SMS can be added as optional methods.
This article covers the following topics:
What Happens When You Log In After MFA Is Enabled?
After the MFA rollout, CommentSold may require you to sign in again. After you sign in, you'll be directed to the Account Security & Preferences page to complete your MFA setup.
- When you attempt to log in after the rollout, you’ll be prompted to sign in again.
- After logging in, you’ll be directed to the Account Security & Preferences page.
Set up MFA Method
MFA requirements depend on your CommentSold account role. Super Admins must configure an authenticator app and/or SMS, while Team Members must have email MFA enabled.
| Role | MFA Requirement | Notes |
| Super Admin (Account owners) | Authenticator App and/or SMS | Required before leaving the setup page |
| Team Member | Email MFA required. Authenticator App/SMS optional |
A Super Admin assists with resets if only email MFA is configured |
- Select the SET UP button for the Authenticator App.
- Download the Authenticator App on your device.
- Scan the QR code displayed on your screen using the Authenticator App.
- Enter the verification code generated by the authenticator app.
- Enter a Device Name. This is optional.
- Once done, select Save.
- Select MAKE PREFERRED if you wish to mark this as a preferred MFA method.
- Select the SET UP button for SMS.
- Enter your Mobile Number.
- Select MAKE PREFERRED if you wish to mark this as a preferred MFA method.
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Notes What happens if I don't select a preferred MFA method? If no MFA method is marked as preferred, you'll be prompted to select an available MFA method when you log in. Tip: Setting a preferred MFA method can make the login process faster and help prevent interruptions.
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FAQs
What is multi-factor authentication (MFA) in CommentSold?
Multi-factor authentication (MFA) adds an additional verification step when you log in to CommentSold. Depending on your account role, you can use an authenticator app, SMS, or email to verify your identity.
Is MFA required for CommentSold users?
Yes. MFA requirements depend on your account role. Super Admins must set up an authenticator app and/or SMS, while Team Members must have email MFA enabled. Authenticator app and SMS are optional additional methods for Team Members.
What MFA methods can I use in CommentSold?
CommentSold supports Authenticator App, SMS, and Email MFA methods. The methods available or required depend on your account role.
How do I set up an authenticator app for CommentSold?
On the Account Security & Preferences page, select SET UP for Authenticator App. Download an authenticator app, scan the QR code shown in CommentSold, enter the verification code generated by the app, and select Save.
Do I need to select a preferred MFA method?
You don't have to mark an MFA method as preferred. If no method is preferred, you'll be prompted to select an available MFA method when you log in. Selecting a preferred method can make the login process faster.
What happens when I log in after MFA is enabled?
After signing in, you'll be directed to the Account Security & Preferences page to complete or manage your MFA setup.
Can Team Members use an authenticator app or SMS for MFA?
Yes. Team Members are required to have email MFA enabled, but they can also add an authenticator app or SMS as optional MFA methods.
Who can help reset MFA for a Team Member?
A Super Admin can assist with MFA resets for Team Members who have only email MFA configured.