Manage Your CommentSold Subscription

Learn how CommentSold subscriptions work, including plan pricing, commission rates, upgrades, proration, billing, invoices, and subscription history.

Your CommentSold subscription determines your shop's monthly price, commission rate, and available features. You can view your current plan, upgrade to a higher tier, and review subscription charges from Setup > Account.

Use the table of contents below to navigate to specific sections of this article:

• What Does My CommentSold Subscription Include
• How Do I View My Current Subscription
• How Do I Upgrade My CommentSold Plan
• How Does Subscription Prorating Work
• When Does My New Commission Rate Take Effect
• How Do I View My Subscription History
• How Do I View My Subscription Charges and Invoices
• FAQs

What Does My CommentSold Subscription Include?

Your subscription plan determines:

• Your monthly subscription price
• Your commission rate
• The features available to your shop
• Your renewal date

To view your current plan and its included features, go to Setup > Account and find Your Subscription.

How Do I View My Current Subscription?

1. Select Setup from the side menu of your CommentSold dashboard.
2. Select Account from the options listed at the top.
3. Find the Your Subscription section.
4. Review your:
   • Current plan and status
   • Monthly price
   • Commission rate
   • Included features
   • Renewal date

How Do I Upgrade My CommentSold Plan?

You can upgrade to a higher-priced plan directly from Setup > Account.

1. Select Setup from the side menu of your CommentSold dashboard.
2. Select Account from the options listed at the top.
3. Under Your Subscription, review the available plans.
4. Compare the monthly price, commission rate, and included features.
5. Select Upgrade for the plan you want.
6. Review the Confirm your upgrade window.
7. Select Confirm upgrade.

Your new plan takes effect immediately after you confirm the upgrade.

What If I Have a Custom Subscription Agreement?

If your shop has a custom agreement, self-serve upgrade cards won't appear. Instead, you'll see a message directing you to your Customer Growth specialist for plan or pricing changes.

How Does Subscription Prorating Work?

If you upgrade during an active billing cycle, CommentSold prorates the upgrade. You pay the difference between your current and new plan for the remainder of the billing period.

When you upgrade:

• Your new plan starts immediately.
• The prorated difference is charged when you confirm the upgrade.
• Your next invoice includes the full monthly price of the new plan.
• Your new commission rate applies to sales processed after the upgrade.
• The new commission rate does not apply retroactively to earlier sales.

Example of a Prorated Upgrade

If you upgrade halfway through your billing cycle, you don't pay the full new monthly price again. Instead, CommentSold charges the applicable difference for the remaining portion of that billing period.

Your next billing cycle then begins at the full monthly price of your new plan.

When Does My New Commission Rate Take Effect?

Your new commission rate applies to sales processed after your plan upgrade takes effect.

Sales processed before the upgrade continue to use the commission rate that applied at the time of those sales. The new rate is not applied retroactively.

How Do I View My Subscription History?

You can review previous plan changes from Setup > Account.

1. Select Setup from the side menu of your CommentSold dashboard.
2. Select Account from the options listed at the top.
3. Select Subscription History from the options listed at the top.
4. Review your previous plan changes, including:
   • Date of the change
   • New subscription price
   • Commission rate
5. Select Export CSV to download your subscription history.

How Do I View My Subscription Charges and Invoices?

To review individual subscription charges:

• From Setup > Account, select View Billing History.

Or

• Go to Setup > My Invoices > Subscription Plan.

Billing history can include prorated upgrade charges, along with the payment method and payment status for each charge.

How to Cancel a Subscription

If you decide to close your shop, you can cancel your subscription from Setup > Account. Your plan remains active until your cancellation date.

Start the Cancellation

1. Select Setup from the side menu of your CommentSold dashboard.
2. Select Account from the options listed at the top of the page.
3. Under Your Subscription, select Cancel account.
4. Select a Cancellation Reason:
   • On the Before you go, help us understand why screen, select a cancellation reason.
   • Optionally, provide additional feedback and let us know whether you would consider returning.
   • Select Continue to cancel.
5. Review the Before you cancel section.
6. Select Cancel my account to confirm. Review the Subscription canceled confirmation.

Your plan remains active until the cancellation date shown in the confirmation.

What Happens After You Cancel

Your subscription remains fully active until your cancellation date. Nothing changes immediately after you cancel. You can undo your scheduled cancellation any time before the cancellation date. 

On your cancellation date:

• Your mobile apps are removed from all app stores.
• Any unused Advanced AI plan credits expire.
• You won't be charged again unless you resubscribe.
• Outstanding commission or third-party fees are charged at the end of the cancellation month.
• Any outstanding capital loan remains your responsibility and must still be repaid.

Billing and Credit Details

• Monthly subscription fees already paid are non-refundable.
• Remaining prepaid shipping label credits are automatically refunded.
• AI credits remain available until your cancellation date and expire afterward.
• If you resubscribe later, your previous pricing or commission rate may no longer be available.

Change Your Mind?

You can undo your cancellation at any time before your cancellation date.

1. Select Setup from the side menu of your CommentSold dashboard.
2. Select Account from the options listed at the top of the page.
3. On your canceled subscription card, select Keep my plan.

Limitations

• Plan changes: Self-serve plan changes are available only when upgrading to a higher-tier plan. To move to a lower-priced plan, contact your Customer Growth specialist.
• Pricing and commission: Available plans, pricing, and commission rates depend on your current plan. The same upgrade tier may have different pricing or commission rates for different shops.
• Downgrades: Canceling does not pause your subscription or downgrade your plan. If you want to move to a lower-priced plan while keeping your account, contact Support.

FAQs

How much does it cost to upgrade my CommentSold subscription?

The cost depends on your current plan, the available upgrade tier, and the remaining time in your current billing cycle. Mid-cycle upgrades are charged using proration.

Does my CommentSold plan change immediately after I upgrade?

Yes. Your new plan takes effect immediately after you confirm the upgrade.

Will I be charged immediately when I upgrade?

Yes. If you upgrade during your billing cycle, CommentSold charges the prorated difference immediately. Your next invoice reflects the full monthly price of the new plan.

Does my new commission rate apply to previous sales?

No. Your new commission rate applies only to sales processed after the plan change takes effect.

Does my commission go up?

If you upgrade before December 31, 2026, you will be able to maintain your current legacy commission rate.

Can I go back to my current legacy plan?

If you upgrade by December 31, 2026, you can choose to downgrade back to your current legacy plan before the end of the first full billing cycle on the new plan.

Already on a $249/month plan or higher? 

The AI Product Creator, AI Bestie, and CommentSold MCP are included at no additional cost. It's live in your dashboard now.

On a plan below $249/month? 

Upgrade to an Advanced AI Plan by going to Setup > Account.

Can I downgrade my CommentSold plan?

Not through self-serve plan changes. Contact CommentSold support to move to a lower-priced plan.

Where can I see my subscription history?

Go to Setup > Account and scroll to Subscription History. You can also select Export CSV to download the history.

Where can I find my subscription invoices?

Go to Setup > Account > View Billing History, or navigate to Setup > My Invoices > Subscription Plan.

What changes when I upgrade my subscription?

An upgrade can change your monthly subscription price, commission rate, and available features. Review the details of the new plan before confirming the upgrade.