CommentSold Shop Logs let you review account activity, including what action was taken, when it occurred, which team member performed it, and what was affected. Use Shop Logs to audit changes, troubleshoot issues, and review the history of your account.
Shop Logs can help you audit changes in your account, troubleshoot issues, and review the history of specific features. For example, you can use them to identify changes made to your webstore and understand how it reached its current state.
This article covers the following topics:
- How to use Shop Logs to audit account activity
- How to access and filter Shop Log entries
- How to interpret Shop Log information
- FAQs
What Can You Use Shop Logs For?
- Audit account activity: Identify which team member performed an action and when it occurred.
- Track customer information changes: Review when customers update their contact or shipping information.
- Research fulfillment history: Find when an order was fulfilled and which team member completed the fulfillment.
How Do I Access and Filter Shop Logs?
To review Shop Logs, open Shop Logs from your CommentSold dashboard and use the available filters to find specific activity. You can filter by log type, search for keywords, filter by team member, and sort entries by date.
- Select Shop Logs in the side menu of your CommentSold dashboard.
- Choose your filter options, if any, from those listed at the top of the page:
- All Log Types. Filters activity by a specific CommentSold feature, such as coupons, payments, or settings.
- Search by Message. Searches the contents of log entries for specific keywords. For example, search HAPPYHOUR to find logs related to that coupon code.
- All Users. Filters activity to actions performed by a specific team member.
- Sort By. Sorts activity by date. Select New to show the most recent activity first or Old to show the oldest activity first.
- Once you apply one or more filters, you can review the activity logs listed in the table. CommentSold orders activity using the below column headers. What information is shown in a Shop Log?
- User: The team member who performed the action.
- Type: The CommentSold feature associated with the action.
- Message: A summary of the action that was performed.
- Link: A link to additional information about the change, when available.
- Date: The date and time the action occurred. The time is shown using your shop's local time.
What Types of Activity Can Shop Logs Show?
Each option listed in the All Log Types drop-down will populate different types of information in the Shop Log table. Select a drop-down below to view more information about the different options available to you.
| Log Type | Description | Example Use Case |
| Adverts | Lists actions taken on promotional blocks, such as when they were added or updated on your webstore. | Identify which team member updated a promotional block image and/or link. |
| Banners | Lists actions taken on announcement banners, such as when they were added or updated on your webstore. | Identify which team member deleted your shop's announcement banner and when. |
| Coupons | Lists actions taken on a coupon, such as creation, updates, and deletion. | Identify which team member created a specific coupon code. |
| Customers | Lists actions taken on a customer record, such as updates to contact information and credits awarded. | Pinpoint whether a shopper made changes to their shipping address before or after a disputed order. |
| Lists actions taken to re-connect your Facebook account to CommentSold. | Identify when you last connected your Facebook account to CommentSold. | |
| Messenger | Lists actions taken via Messenger, such as sent custom Messenger blasts. | Identify which team member sent out a notification blast on a specific day. |
| Mobile | Lists actions taken on your mobile app, such as adding/removing a banner or changes to mobile app settings. | Identify when changes were last made to your mobile app settings. |
| Navigation | Lists actions taken on your webstore's navigation menu. | Identify which team member added a new navigation destination (e.g., a collection) to your webstore navigation. |
| Orders | Lists actions taken on orders in your system such as manual fulfillment, changes to order status, and processing. | Identify which team member bulk-fulfilled orders and when. |
| Payments | Lists actions taken on your payment gateways, such as new gateways added and changes to banking information. | Identify when changes were made to your banking information. |
| Products | Lists actions taken on products in your system such as new products added and updates to existing products. | Identify when a team member removed a specific product from your system. |
| Reports | Lists actions taken on reports in your system, such as reports run and/or exported. | Identify the last time a team member exported a CS Payments CSV. |
| Sales | Lists actions taken with live sales, such as starting and ending a sale. | Identify when a specific live sale started and ended. |
| Settings | Lists actions taken on product settings, such as changes to SKU and publication. | Identify when a team member published a product to your webstore. |
| Team | Lists actions taken on a team member account, such as creation and changes to permissions. | Identify which team member made recent changes to other accounts' permissions. |
| Toggle | Lists actions taken on settings in your system, such as the enabling and disabling of specific features or settings. | Identify which team member enabled or disabled waitlist authorization (or another setting). |
| User | Lists actions taken on customer records, such as combining duplicate accounts and blocking customers. | Identify which team member blocked a specific customer. |
The available log types depend on the activity in your shop. CommentSold only displays a log type when there is associated activity. For example, shops without a mobile app won't see Mobile App in the All Log Types filter.
FAQs
What are Shop Logs in CommentSold?
Shop Logs record activity within your CommentSold account, including what action was taken, when it occurred, which team member performed it, and what was affected.
What can I use Shop Logs for?
You can use Shop Logs to audit account changes, troubleshoot issues, review customer information changes, and research fulfillment activity.
How do I find a specific action in Shop Logs?
Use the Search by Message filter to search the contents of log entries for a keyword. You can also filter by Log Type or User to narrow the results.
How do I find out who made a change in CommentSold?
Open Shop Logs and review the User column. You can also use the All Users filter to show activity performed by a specific team member.
How do I see the most recent account activity?
Open Shop Logs and set Sort By to New. This displays the most recent activity first.
How do I find the oldest activity?
Open Shop Logs and set Sort By to Old. This displays the oldest activity first.
What information does a Shop Log entry contain?
A Shop Log entry can include the User, Type, Message, Link, and Date. The Date shows when the action occurred using your shop's local time.
Why can't I see a specific log type?
Not every shop will see every log type. Log types only appear when there is activity associated with them. For example, a shop without a mobile app won't see Mobile App in the All Log Types filter.
Can I use Shop Logs to track order fulfillment?
Yes. Shop Logs can be used to review fulfillment activity for an order, including when the order was fulfilled and which team member performed the fulfillment.