When shops link a Facebook post to a product in CommentSold, they give shoppers the opportunity to easily claim and cart the product through a comment (e.g, "SOLD"). There are a few ways to link Facebook posts to products. We talk through these options in this article.
Automatically Link Posts with Autolinking
Autolinking automatically connects posts made on Facebook to products in CommentSold if the post description includes the product’s SKU (e.g., #A1234, #978675). To use autolinking, you'll need to first enable the setting in CommentSold.
- Select Social Setup in the side menu of your CommentSold dashboard.
- Under the Facebook section, locate Autolink to post and select the Disabled/Enabled toggle to appear Enabled.
- If you wish to link multiple items to a single Facebook post, scroll and locate Auto link Posts to Product Selections and select the Disabled/Enabled toggle to appear Enabled.
Once you have enabled autolinking, you can create your Facebook post.
- On your Facebook page, start a new post.
- Add the product's video or photo and add/edit the post description. You must include the product SKU in your description order for the post to automatically link (e.g., #A1234, #978675).
- Want to download a product photo from CommentSold? Locate the product and select the three dots to the far right of the product row. Select Download Image. The main image for the product will download to your device. This only works for images, not videos.
- Want to copy the product description from CommentSold? Locate the product and select the three dots to the far right of the product row. Select Copy Text. You can paste the text into your post and make edits as needed. Don't forget the SKU!
- Once you finish editing your post, select Post (or schedule the post for a future date and time).
- You can verify whether a product autolinked once the post publishes. Select Posts on the side menu of your CommentSold dashboard. If the post is linked successfully, it will appear in the Facebook section.
Post Directly to Facebook from CommentSold
Posting directly to Facebook from CommentSold allows you to create and schedule posts without leaving your CommentSold account. This method only allows for single image posting, not video posts.
- Select Products in the side menu of your CommentSold dashboard.
- Locate the product you wish to post and select the three dots on the far side of the product row.
- Select Post to Facebook.
- Enter the post details:
- Post Message. Enter your post description. CommentSold will use the main image for the product as the post image.
- Schedule Timing. Choose whether to post immediately or at a future time. Post times are based on the Shop Time Zone you select on the Shop tab of your Setup page.
- Post Comment (optional). Add information or a link as the first comment on the post once it publishes. This is helpful if you wish to direct shoppers to your webstore or tell them how to register.
- App Notification Title. Enter the title for your mobile app notification message. Your shop name appears by default unless you entered a preferred App Notification Title on the Edit Product page.
- App Notification Body. Enter the mobile app notification message. There’s a new item in your feed! appears by default unless you entered a preferred App Notification Body message on the Edit Product page.
- Send the Notification. Select this checkbox if you wish to send a mobile app notification.
- Post to Instagram. Select this checkbox if you wish to post the product on your Instagram page. Don’t see this box? Make sure you've connected Instagram to CommentSold.
- Post to Mobile App. Select this checkbox to post the product to your mobile app.
- Hide from your app’s main feed? Select this checkbox if you wish to hide the product post from your mobile app’s main feed. The product will still appear in collections or when a shopper searches for it on your mobile app.
- Select Submit to Facebook.
Learn More
- Post Products to Instagram. Learn how to post available items on your Instagram feed.
- Create a Shop the Look Video Post. Learn how to sell multiple items in a single Facebook post.
- Adjust Facebook Notification Settings. Learn how to optimize your Facebook business integration settings.