When shops link a Facebook post to a product in CommentSold, they give shoppers the opportunity to easily claim and cart the product through a comment (e.g, "SOLD"). There are a few ways to link Facebook posts to products. We talk through these options in this article.

 

Automatically Link Posts with Autolinking


Autolinking automatically connects posts made on Facebook to products in CommentSold if the post description includes the product’s SKU (e.g., #A1234, #978675). To use autolinking, you'll need to first enable the setting in CommentSold.

Enable Autolinking Create an Autolink Post

  1. Select Social Setup in the side menu of your CommentSold dashboard.
  2. Under the Facebook section, locate Autolink to post and select the Disabled/Enabled toggle to appear Enabled.
  3. If you wish to link multiple items to a single Facebook post, scroll and locate Auto link Posts to Product Selections and select the Disabled/Enabled toggle to appear Enabled.

Manually Link a Facebook Post


Manual linking allows you to create a post on Facebook and link a product without including the product SKU (e.g., #A1234, #978675) in the post description.

This method requires additional steps in CommentSold once you have published the post on Facebook.

  1. On your Facebook page, start a new post. 
  2. Add the product's video or photo and add/edit the post description. 
    • Want to download a product photo from CommentSold? Locate the product and select the three dots to the far right of the product row. Select Download Image. The main image for the product will download to your device. This only works for images, not videos.
    • Want to copy the product description from CommentSold? Locate the product and select the three dots to the far right of the product row. Select Copy Text. You can paste the text into your post and make edits as needed. 
  3. Once you finish editing your post and adding an image/video, select Post (or schedule the post for a future date and time).
  4. On your CommentSold tab, select Products in the side menu.
  5. Locate the posted product and select the three dots to the far right of the product row.
  6. Select Link to Post and in the pop-up, select your preferences:
    • Post to Instagram? Select this checkbox to create a duplicate post on Instagram. You will need to connect your Instagram account to CommentSold if you haven't already.
    • Post to App? Select this checkbox to post the product to your mobile app.
    • Hide from your app’s main feed? Select this checkbox if you wish to hide the product post from your mobile app’s main feed. The product will still appear in collections or when a shopper searches for it on your mobile app.
    • Send the notification? Select this checkbox to send a mobile app notification.
      • Notification Title. Enter the title for your mobile app notification message. Your shop name appears by default unless you entered a preferred App Notification Title on the Edit Product page.
      • Notification Body. Enter the mobile app notification message. There’s a new item in your feed! appears by default unless you entered a preferred App Notification Body message on the Edit Product page.
  7. After selecting your preferences, locate the post on the Page at the bottom of the popup.
  8. Select Link.
  9. You can verify a linked post by selecting Posts in the side menu of your CommentSold dashboard. If the post is linked successfully, it will appear in the Facebook section.

Post Directly to Facebook from CommentSold


Posting directly to Facebook from CommentSold allows you to create and schedule posts without leaving your CommentSold account. This method only allows for single image posting, not video posts.

  1. Select Products in the side menu of your CommentSold dashboard.
  2. Locate the product you wish to post and select the three dots on the far side of the product row.
  3. Select Post to Facebook.
  4. Enter the post details:
    •  
    • Post Message. Enter your post description. CommentSold will use the main image for the product as the post image. 
    • Schedule Timing. Choose whether to post immediately or at a future time. Post times are based on the Shop Time Zone you select on the Shop tab of your Setup page. 
    • Post Comment (optional). Add information or a link as the first comment on the post once it publishes. This is helpful if you wish to direct shoppers to your webstore or tell them how to register.
    • App Notification Title. Enter the title for your mobile app notification message. Your shop name appears by default unless you entered a preferred App Notification Title on the Edit Product page.
    • App Notification Body. Enter the mobile app notification message. There’s a new item in your feed! appears by default unless you entered a preferred App Notification Body message on the Edit Product page.   
    • Send the Notification. Select this checkbox if you wish to send a mobile app notification.
    • Post to Instagram. Select this checkbox if you wish to post the product on your Instagram page. Don’t see this box? Make sure you've connected Instagram to CommentSold. 
    • Post to Mobile App. Select this checkbox to post the product to your mobile app.
    • Hide from your app’s main feed? Select this checkbox if you wish to hide the product post from your mobile app’s main feed. The product will still appear in collections or when a shopper searches for it on your mobile app.
  5. Select Submit to Facebook. 

Learn More


  • Facebook
  • Social Selling
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