Facebook is a social media network that connects people through an online platform. Businesses can create Facebook pages to interact with existing customers, target new customers, and build general brand awareness.

With CommentSold, shops like yours can sell directly on your shoppers’ Facebook newsfeeds. It's hands-down one of the most convenient destinations for shoppers to engage and shop with your brand.

How Facebook Benefits Your Shop


  • Host regular live sales on your Facebook page to grow revenue and reach existing and new customers.
  • Create shoppable posts and videos where shoppers can comment "SOLD" to cart items.
  • Share curated looks or projects and let shoppers purchase the pieces they want.
  • Build rapport and brand loyalty with new and existing shoppers through regular posts, discussions, and support.

Connect Your Facebook Account


Before you can start selling on Facebook, you'll need to connect your Facebook account to CommentSold.

  1. Select Social Setup in the side menu of your CommentSold dashboard.
  2. Select the Connect Facebook button.
  3. Enter your Facebook Email/Phone Number and Password in the popup, then select Log In.
    • If you are already logged into Facebook on your browser, you may connect automatically.

Once CommentSold and Facebook connect, you'll see your Facebook name appear above two new buttons: Re-Connect Facebook and Disconnect Facebook.

Connect Your Facebook Page


Once you've connected to Facebook, you can connect your Facebook business page. We strongly recommend you connect your Facebook business page as that's where you'll post products, videos, and live sales for your followers to shop.

You can only connect one Facebook business page to your shop. If you wish to change pages at a later date, please contact our Support team via the chat button in the lower-right corner of your CommentSold dashboard for assistance. 

  1. Select Social Setup in the side menu of your CommentSold dashboard.
  2. Select the Facebook Pages tab from the options listed at the top of the page.
  3. In the Pages section, locate the business page you wish to connect to and select Enable Page to the far right of the page row.
Expand to view a description of all Facebook page settings

Settings for your Facebook page are located below the Pages section. We highlight the three key settings you should enable below.

  • Autolink to post. Enable this setting if you wish to automatically connect a post on your Facebook page to a product in CommentSold. Posts must feature the #SKU of the product in order for CommentSold to connect the post. This also enables shoppers to purchase an item via a SOLD comment.
  • Autolink Posts to Product Selections. Enable this setting if you wish to automatically connect a post on your Facebook page to a product selection in CommentSold. Posts must feature the #ProductSelectionName in order for CommentSold to connect the post. Learn more about posting product selections here.

We recommend you review the other settings for your Facebook page and decide which settings work best for your shop.

Connect Facebook Messenger


  1. Select Social Setup in the side menu of your CommentSold dashboard.
  2. Select the Facebook Messenger tab from the options listed at the top of the page.
  3. In the Messenger section, locate the page you wish to connect and select Enable Page to the far right of the row.
Expand to view a description of all Facebook Messenger settings

There is only one setting you'll need to review for Facebook Messenger. 

  • Automated Page Response. Enable this setting to send an automated response to those shoppers who message your shop via Facebook Messenger. For example, you might direct shoppers to your primary support email. Enter the message you wish to send in the field provided and select Update Template.

Learn More


  • Facebook
  • Social Selling
  • Setup
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