Help shoppers watching your Facebook Live sale find your CommentSold website or mobile app so they can view products, add items to their cart, and complete checkout. For the best shopping experience, direct shoppers to your CommentSold website or mobile app rather than relying on the Facebook Live video alone.
Before starting, connect Meta Commerce and Meta Live Ads, and verify that your product catalog is configured correctly.
Before You Start
Complete the following steps before promoting your Facebook Live sale:
- Connect your Meta Business Extension. This connects your Meta Commerce Shop with CommentSold.
- Connect Meta Live Ads. This allows you to create and manage live video ads through CommentSold, if the feature is available for your shop.
- Ensure your Meta product catalog is set up correctly. Verify that your catalog is connected and your products are syncing as expected.
For setup instructions, see:
Step 1: Start Your Facebook Live Sale
You can start a live sale in CommentSold and broadcast it to your connected Facebook Page.
- In your CommentSold dashboard, navigate to the live-selling workflow.
- Configure your live sale and select your Facebook Page as a broadcast destination.
- Make sure your live sale is also available on your CommentSold website or mobile app.
- If the setup includes a Post Description field, add your CommentSold website or app link to the description.
- Start your live sale.
For detailed instructions, see Connect Your Facebook Account.
Step 2: Pin Your CommentSold Link on Facebook
After your live sale starts, add a comment containing your CommentSold website or mobile app link to your Facebook Live post. Pin the comment so shoppers can easily find it.
- Open your Facebook Page and locate your live sale post.
- Open the live video or its comment section.
- Write a comment that directs shoppers to your CommentSold website or mobile app.
- Include the appropriate link in your comment and publish it.
- Open the options menu for your comment.
- Select Pin comment, Pin, or the equivalent option displayed by Facebook.
- Confirm that your comment appears at the top of the comment feed.
Facebook's interface may vary depending on your Page experience and the device you use. If the pinning option is unavailable, check Facebook's current Page and comment-management options.
Important: Use your CommentSold website link (your website URL followed by /live) or a link to your CommentSold mobile app. Avoid directing shoppers to unrelated checkout or product links. |
What Your Shoppers Experience
When shoppers watch your live sale on Facebook, they can find your pinned comment at the top of the comment feed. If you also added your CommentSold link to the post description, shoppers can access it there as well.
When shoppers select your link, they can open your CommentSold website or mobile app to:
- Watch the live sale.
- View product details and available items.
- Add products to their cart.
- Interact with your team.
- Complete checkout.
The experience may vary depending on the link used and whether shoppers have your mobile app installed.
Remind Shoppers to Follow the Link
During your live sale, remind shoppers watching on Facebook to select the pinned comment or the link in your post description to shop through CommentSold.
If your team helps manage Facebook comments during the live sale, ask them to periodically share the reminder so shoppers know where to go to purchase products.