For the best shopping experience for your viewers, we recommend pinning a comment with a link for shoppers to purchase from the live sale via your CommentSold website or app. To ensure carting works properly from Facebook, it is important to only use the CommentSold website link (your website /live) or a link to your CommentSold mobile app. This will provide the most consistent checkout experience for shoppers watching on Facebook.
We walk through this process below.
Pin Your CommentSold Link in Your Facebook Live Sale Post
Facebook’s new Pages experience will not change the process you follow within CommentSold to broadcast your live sale on your Facebook page.
You can start a live sale and broadcast it to your Facebook page using the steps outlined here.
Since you will be directing shoppers to your CommentSold link, you want to make sure you go live on your Facebook page and your website or app. Additionally, you can choose to include the link in the Post Description field. This will add the link to the live sale’s post description.
Once you are live on Facebook, you can head to your Facebook page to pin a link to your CommentSold website or app in the comments of your live sale post.
A pinned comment will stay at the top of the comment feed, making it easier for shoppers to see the comment, read it, and click the link.
- Navigate to your Facebook page.
- Locate your live sale post.
- Hover over the video and select the Enlarge icon in the bottom-right corner of the video window.
- Enter your comment message and link in the Write a comment… field, then post it.
- Select Pin beneath your posted comment.
Once pinned, the comment will appear at the top of the comment feed.
Given these changes, we are also exploring modifications to our Facebook overlay to minimize shopper confusion and optimize their experience.
When your shoppers tune into your live sale on Facebook, they’ll see your pinned comment with your CommentSold link at the top of the post’s comment feed. If you included your website or app link in your post description (when starting your live sale in CommentSold), then your shoppers will also see that link.
Once they click it, they’ll be taken to your website or app where they can watch your live sale, view product details, cart products, interact with your team, and complete their checkout.