Though rare, issues with the CommentSold and Facebook connection may happen. These issues can interfere with CommentSold's ability to read "SOLD" comments and/or interact with your shoppers via messaging. In some cases, these issues can result in Facebook placing a temporary hold on activity for your account.

Retailers can easily resolve some of these common issues using the steps we outline below. If you experience an issue with Facebook that we do not detail below, please contact our Support team by selecting the blue Support button in the bottom-right corner of your CommentSold dashboard.

Issues Sending Messages

Expand the below drop-downs to read an in-depth description and solution for Facebook comment issues.

Issue: Facebook blocked my account from sending Messages

Facebook will sometimes block accounts from performing certain actions, like sending messages, if it believes an account is spamming, adding too many friends, or has been posting content that is against the Facebook Community Standards.

This can affect the account's ability to send transactional messages (also known as Private Replies), or send out mass messages through Messenger.

Blocked accounts may receive one of several error messages, including:

  • "You have been temporarily blocked from performing this action."
  • "Our security systems have detected that a lot of people are posting the same content, which could mean that it's spam. Please try a different post."
  • "You recently posted something that violates Facebook policies, so you're temporarily blocked from using this feature."
Unfortunately, Facebook will require you to wait a certain period before restoring your account's ability to send messages again. Be sure you've read and understood Facebook's Community Standards to avoid this in the future.
  • Facebook
  • Social Selling
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