Loyalty credit is account credit that registered CommentSold shoppers earn from qualifying purchases and can use toward future purchases. The credit is calculated as a percentage of the purchase subtotal and may include an additional live sale bonus if enabled.
With CommentSold, shoppers can view their available loyalty credit from their account and apply it at checkout. Loyalty credit is specific to the shop where it was earned and can be saved for future purchases.
Use the table of contents below to navigate to specific sections of this article:
- How Does Loyalty Credit Work
- Why Use This Feature
- Earn Loyalty Credit
- Use Loyalty Credit on Purchases
- FAQs
How Does Loyalty Credit Work?
Loyalty credit rewards registered shoppers with account credit based on their qualifying purchase subtotal. The shop determines the percentage shoppers earn. Once earned, shoppers can view their available credit from their account and apply it toward a future purchase.
Why Use This Feature?
- Registered shoppers earn "cash back" credit specific to your shop that they can use to save on future purchases.
- Registered shoppers control when they use their credit, be it each time they make an order or on a larger order that they want to save up for.
Earn Loyalty Credit
After each qualifying purchase, registered shoppers will receive a notification email that details the amount of credit they earned with their most recent purchase.
If the shopper selects the View My Account Page button, they'll be taken to their account page where they can view their current account credits.
Use Loyalty Credit on Purchases
Registered shoppers can apply their account credit toward future purchases. CommentSold automatically totals and displays the most current account credit amount on the shopper's account page.
Shoppers can check out via your webstore and their account page using a web browser.
- From their account page, a registered shopper can confirm the amount of account credit available to them.
- In the Checkout area within the Payment Method section, the shopper can select the Pay for with Account Credit checkbox.
- Once the shopper has paid with account credit, future orders will always have this balance automatically applied. They would need to deselect this checkbox to save their credit for another purchase.
- Shoppers can review their new total in the Summary section on the right side of the page. If there is a remaining balance, they will need to choose an additional payment method to complete the checkout process.
- Once the shopper is ready to check out, they can view available Store Credit at the bottom of the Checkout page.
- If the credit amount is less than the order subtotal, CommentSold will subtract the credit amount from the order.
- If the credit amounts to more than their subtotal, CommentSold will use the credit to cover the entire total at checkout.
- The shopper will need to slide their finger along the Slide to Place Order slider at the bottom of the app to complete their purchase.
FAQs
What is loyalty credit in CommentSold?
Loyalty credit is account credit that registered shoppers earn from qualifying purchases. Shops set the percentage of the purchase subtotal that shoppers receive as loyalty credit.
How do shoppers earn loyalty credit?
Registered shoppers earn loyalty credit after making a qualifying purchase. The amount earned is based on the loyalty percentage configured by the shop.
Do shoppers need an account to earn loyalty credit?
Yes. Shoppers must be registered with the shop to earn and use loyalty credit.
How is loyalty credit calculated?
Loyalty credit is calculated as a set percentage of the purchase subtotal. The shop determines the percentage used for its loyalty program.
Can shoppers earn extra loyalty credit during live sales?
Yes. If the shop has enabled a live sale bonus, shoppers can earn an additional percentage of credit when they make a qualifying purchase during a live sale.
Where can shoppers see their loyalty credit balance?
Shoppers can view their available account credit from their CommentSold account page.
How do shoppers use loyalty credit at checkout?
At checkout, shoppers can select Pay for with Account Credit under Payment Method. CommentSold applies the available credit toward the order total. If the credit does not cover the entire order, the shopper must select another payment method for the remaining balance.
Can shoppers save their loyalty credit for a future purchase?
Yes. Shoppers can choose whether to use their available account credit or save it for a future purchase.
Why is my account credit automatically being applied to my order?
After a shopper uses account credit to pay for an order, CommentSold automatically applies available account credit to future orders. To save the credit for another purchase, the shopper must deselect Pay for with Account Credit at checkout.
Can loyalty credit be used with another payment method?
Yes. If the shopper's available account credit does not cover the full order total, they can use another payment method to pay the remaining balance.
Can shoppers use loyalty credit to purchase gift cards?
No. Account credit cannot be used to purchase gift cards.
Does loyalty credit expire?
This article does not specify an expiration period for loyalty credit. If your shop has specific expiration rules, refer to the shop's loyalty program settings or policy.
Is loyalty credit the same as referral credit?
No. Loyalty credit is earned from qualifying purchases, while referral rewards are earned when another shopper makes a purchase using the shopper's referral code. Both can contribute to a shopper's overall account credit balance.
Is loyalty credit transferable between shops?
No. Loyalty credit is specific to the shop where it was earned and can be used toward purchases from that shop.