Shoppers can redeem a CommentSold gift card at checkout by entering the Gift Card Code in the Coupon or Gift Card field. The gift card balance is applied toward the order total, and shoppers can use another payment method to pay any remaining balance.
Shoppers can also convert their gift card balance to account credit and use that credit toward future purchases or with eligible coupons.
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Why Use This Feature?
- New-to-you shoppers can browse your products and collections and treat themselves to something special.
- Gift cards can encourage large purchases since a portion of the purchase is pre-paid.
- Shoppers can convert a gift card balance into account credit to use along with existing account credit.
How Do Shoppers Apply a Gift Card?
Gift card recipients can apply a gift card in two ways: by applying it at checkout or by converting it to account credit.
- Recipients will receive their gift card at the email specified by the gifter. They can view their gift card by selecting the View your gift card link.
- The gift card details page will display the Amount of the gift card as well as the Gift Card Code the recipient will need to enter at checkout to redeem the gift card.
- The recipient can select Start Shopping to jump straight to your store.
- Once the recipient is ready to check out, they can select Add Code at the top of the cart Summary to enter their gift card code.
- The recipient can copy and paste or manually enter the gift card code in the Coupon or Gift Card field, then select Apply.
- CommentSold will display a message in the bottom-left corner of the page that lets the recipient know whether the gift card was applied successfully.
- When the recipient proceeds to the payment screen, they will see their gift card amount applied toward their total. If there is a remaining balance, they can choose an additional payment method to complete the checkout process.
Recipients can choose to convert their gift card to account credit to use at a future date or to combine it with any existing account credit.
This is a great option if a shopper wants to use both a gift card and a coupon, like a first-purchase discount coupon, as they wouldn't be able to redeem a gift card at checkout and also apply a coupon code. Converting the gift card to account credit would allow them to credit the amount toward their purchase and also apply the coupon.
- Recipients will receive their gift card at the email specified by the gifter. They can view their gift card by selecting the View your gift card link.
- The gift card details page will display the Amount of the gift card as well as the Gift Card Code the recipient will need to enter at checkout to redeem the gift card.
- The recipient can select Start Shopping to jump straight to your store.
- The recipient will need to select the Account icon in the top-right corner of your shop's webstore to log into their account page.
- From here, the recipient can select Redeem Gift Card on the left side of the page.
- The recipient can copy and paste or manually enter the gift card code in the Gift Card field, then select Apply.
- Recipients can then view their updated Account Credit amount on the left side of the page.
FAQs
How do shoppers redeem a CommentSold gift card?
Shoppers can redeem a CommentSold gift card at checkout by entering the Gift Card Code in the Coupon or Gift Card field and selecting Apply.
Where can shoppers find their gift card code?
The recipient receives the gift card at the email address provided by the person who purchased it. The gift card details page displays the gift card Amount and Gift Card Code.
How do shoppers apply a gift card at checkout?
At checkout, shoppers can select Add Code in the cart Summary, enter their gift card code in the Coupon or Gift Card field, and select Apply.
Can a gift card pay for an entire order?
Yes. If the gift card balance is equal to or greater than the order total, the gift card can cover the purchase.
Can shoppers use a gift card if it does not cover the full order?
Yes. CommentSold applies the available gift card balance toward the order. The shopper can then use another payment method to pay the remaining balance.
Can shoppers use a gift card and coupon code on the same order?
No. Gift cards and coupon codes cannot be applied to the same order.
How can shoppers use a coupon with a gift card?
Shoppers must first convert their gift card balance to account credit. They can then use the account credit and apply an eligible coupon to the purchase.
Can shoppers convert a gift card into account credit?
Yes. Shoppers can convert their gift card balance to account credit and use it toward future purchases.
Why would a shopper convert a gift card to account credit?
Converting a gift card to account credit allows shoppers to use the balance as account credit and can allow them to use an eligible coupon, since gift cards and coupon codes cannot be combined directly on the same order.
Can shoppers use a gift card to pre-authorize a waitlist purchase?
Yes, if the shop has enabled Allow Store Credit on Waitlist Authorizations under Setup > Shop. After converting a gift card to store credit, eligible customers can use that balance for pre-authorization.
What happens if a gift card is applied successfully?
CommentSold displays a confirmation message indicating that the gift card was successfully applied. The gift card amount is then reflected in the order total at the payment stage.
Can shoppers use another payment method after applying a gift card?
Yes. If the gift card does not cover the full order total, shoppers can select another payment method to pay the remaining balance.
Do shoppers receive their gift card by email?
Yes. The gift card is sent to the email address specified by the person who purchased the gift card.