Comment Charge lets eligible shoppers instantly pay for products they claim by commenting SOLD on Facebook posts and live sales. To use Comment Charge, shoppers must enable it from their webstore account page and have an eligible card on file.
Comment Charge is available for Facebook purchases when the shop uses Stripe as its payment gateway. It is currently not supported for Instagram posts or Stories.
Comment Charge is a CommentSold checkout option that allows eligible shoppers to claim and pay for products by commenting SOLD on Facebook posts and live sales. Instead of completing checkout manually, CommentSold charges the shopper's eligible card on file for each comment purchase.
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Why Use This Feature?
- Shoppers can quickly claim items without fear of missing out.
- Instant checkout means shoppers avoid forgetting about items in their cart.
- Shoppers skip entering in card details since their card is kept on file.
Who Can Use Comment Charge?
A shopper can enable Comment Charge if:
- The shop has enabled Comment Charge.
- The shop uses Stripe as its payment gateway.
- The shopper has placed an order with the shop within the last 90 days using Stripe, or
- The shopper has added a card by pre-authorizing a waitlisted item.
- The shopper has a card on file.
Enable Comment Charge on Website Account Page
Shoppers can enable Comment Charge on their account page.
If the shopper has placed an order with your shop in the last 90 days using Stripe or if they added a credit card by pre-authorizing a waitlisted item, then they'll be able to enable Comment Charge.
If the shopper does not have a card on file, they will be instructed to add one in order to continue.
- Your shopper will need to log into their account page from either your webstore URL (i.e., myshop.commentsold.com/store) or shop URL (i.e., myshop.commentsold.com).
- At this time, shoppers can only enable Comment Charge via the webstore.
- On their Account page, the shopper will need to locate Comment Charge on the right side of the page.
- The shopper will need to select Disabled to change the status to Enabled.
- If your shopper wishes to disable Comment Charge, they can either delete their card on file or select Enabled to change the status to Disabled.
FAQs
What is Comment Charge?
Comment Charge is a CommentSold checkout option that allows eligible shoppers to claim and pay for products by commenting SOLD on Facebook posts and live sales.
How does Comment Charge work?
After a shopper enables Comment Charge and has an eligible card on file, CommentSold can automatically charge that card when the shopper claims an item by commenting SOLD on a supported Facebook post or live sale.
How do shoppers enable Comment Charge?
Shoppers can enable Comment Charge from their webstore account page. They must log in, locate Comment Charge, and select Disabled to change the status to Enabled.
Where can shoppers enable Comment Charge?
Comment Charge can currently be enabled only from the shop's webstore account page. Shoppers cannot enable it from the mobile app.
Does Comment Charge work on Facebook?
Yes. Comment Charge works with supported Facebook posts and live sales when the shop has enabled the feature and uses Stripe as its payment gateway.
Does Comment Charge work on Instagram?
No. Comment Charge does not currently work with Instagram posts or Stories.
What does a shopper need to use Comment Charge?
The shopper must have an eligible card on file. They can qualify by having placed an order with the shop using Stripe within the previous 90 days or by adding a card through a waitlist pre-authorization.
Can shoppers use Comment Charge without a card on file?
No. If a shopper does not have an eligible card on file, CommentSold prompts them to add one before they can enable Comment Charge.
Why can't I enable Comment Charge?
A shopper may not be eligible if they do not have an eligible card on file. Eligibility requires either a Stripe order with the shop within the previous 90 days or a card added through a waitlist pre-authorization.
Can shoppers enable Comment Charge from the mobile app?
No. Shoppers can currently enable Comment Charge only from the shop's webstore account page.
How can shoppers disable Comment Charge?
Shoppers can select Enabled next to Comment Charge on their webstore account page to change it to Disabled. Deleting the card on file also disables Comment Charge.
Are Comment Charge purchases charged immediately?
Comment Charge is designed to allow shoppers to claim and pay for eligible items through their SOLD comments using their card on file.
Are multiple Comment Charge purchases treated as one transaction?
No. Each SOLD comment purchase is treated as a separate transaction.
Can Comment Charge increase payment processing fees?
Yes. Because each comment purchase is processed as a separate transaction, shops may incur additional Stripe payment-processing fees.
Can Comment Charge charge shipping for every purchase?
Each comment purchase is treated as a separate transaction, so shipping settings can affect each purchase separately. Shops can consider enabling a Free Shipping Window to avoid charging a flat shipping rate on every comment purchase.