Learn how CommentSold shoppers earn referral rewards when friends use their referral code and how to apply referral credit toward future purchases.
CommentSold referral rewards let registered shoppers earn account credit when a new shopper places an order using their referral code. The reward can be configured by the shop as either a flat-dollar amount or a percentage of the referred customer's purchase.
After earning referral credit, shoppers can view their available balance from their account and apply it toward future purchases at checkout.
Use the table of contents below to navigate to specific sections of this article:
How Referral Rewards Work
- A registered shopper receives or shares their referral code.
- Another shopper uses the referral code when placing an order.
- The referring shopper earns the reward configured by the shop.
- CommentSold adds the reward to the referrer's account credit.
- The referrer receives an email notifying them of the reward.
- The referrer can use the available account credit toward a future purchase.
Earn Referral Rewards
After every purchase made using the referrer's code, the referrer will receive a notification email that details the amount of credit they earned from the purchase.
If the referrer selects the View My Account Page button, they'll be taken to their account page where they can view their current account credits.
After you enable your referral program, existing registered shoppers will see a new Refer and Earn Credit link on their account page.
When registered shoppers select this link, they'll see their unique referral code and information about the New Customer Reward and Referrer Reward. They can Copy the entire message or Copy Code Only to share it with their friends, family, followers, and more.
Use Referral Rewards on Purchases
Registered shoppers can apply their referral credit toward future purchases. CommentSold automatically totals and displays the most current account credit amount on the shopper's account page.
Shoppers can check out via your webstore and their account page using a web browser.
- From their account page, a registered shopper can confirm the amount of account credit available to them.
- In the Checkout area within the Payment Method section, the shopper can select the Pay for with Account Credit checkbox.
- Once the shopper has paid with account credit, future orders will always have this balance automatically applied. They would need to deselect this checkbox to save their credit for another purchase.
- Shoppers can review their new total in the Summary section on the right side of the page. If there is a remaining balance, they will need to choose an additional payment method to complete the checkout process.
- Once the registered shopper is ready to check out, they can view available Store Credit at the bottom of the Checkout page.
- If the credit amount is less than the order subtotal, CommentSold will subtract the credit amount from the order.
- If the credit amount to more than their subtotal, CommentSold will use the credit to cover the entire total at checkout.
- The shopper will need to slide their finger along the Slide to Place Order slider at the bottom of the app to complete their purchase.
FAQs
What are referral rewards in CommentSold?
Referral rewards are account credits that registered shoppers earn when another shopper places an order using their referral code. The shop can configure the reward as a fixed dollar amount or a percentage of the referred customer's purchase.
How does a shopper earn referral rewards?
A registered shopper earns a referral reward when another shopper uses their referral code to make a qualifying purchase. The reward is then added to the referring shopper's account credit.
Who can earn referral rewards?
Registered shoppers can earn referral rewards when other shoppers use their referral code to place qualifying orders.
How much referral credit can a shopper earn?
The reward amount depends on the shop's referral program settings. Shops can configure the reward as either a flat-dollar amount or a percentage of the referred customer's purchase.
Where can I see my referral rewards?
Referral rewards are added to the shopper's account credit. Shoppers can view their current account credit balance from their account page.
Does a shopper receive a notification when they earn a referral reward?
Yes. After a qualifying purchase is made using the shopper's referral code, CommentSold sends the referrer an email showing the amount of credit they earned.
How do I use referral credit on a purchase?
From the shopper's account page, proceed to checkout and select Pay for with Account Credit under Payment Method. The available account credit is applied to the order.
Can I use referral credit to pay for an entire order?
Yes. If the shopper has enough account credit to cover the order, it can be used to pay for the order. If the credit does not cover the full amount, the shopper must select another payment method for the remaining balance.
Can I use referral credit and another payment method together?
Yes. If the available account credit is less than the order total, the shopper can use account credit and then pay the remaining balance with another available payment method.
Does referral credit expire?
The current article does not specify an expiration period. Don't add an expiration rule unless the current referral-program settings confirm one.
Is referral credit the same as account credit?
Referral rewards are a source of account credit. A shopper's total account credit may also include loyalty credit and gift cards that have been converted to account credit.
Can I choose when to use my referral credit?
Yes. Shoppers can keep their earned account credit and choose when to apply it toward a future purchase.
Why is my referral credit automatically being applied at checkout?
After a shopper uses account credit to pay for an order, CommentSold automatically applies available account credit to future orders. To save the credit for another purchase, deselect Pay for with Account Credit at checkout.
Can I use referral rewards on the mobile app?
The article includes a separate mobile-app checkout experience, so referral/account credit can be used through the supported mobile checkout flow. The exact mobile steps should be documented in the article's mobile checkout section.