Learn how shoppers can apply a CommentSold coupon code during checkout on a webstore, account page, or mobile app.
Shoppers can apply a CommentSold coupon code during checkout on your webstore, account page, or mobile app. The coupon must be eligible for the products and purchase conditions in the order.
This article explains how shoppers can enter and apply a coupon code and where they can confirm that the discount was successfully applied.
Use the table of contents below to navigate to specific sections of this article:
- How Do Shoppers Apply a Coupon Code
- How Can Shoppers Confirm That a Coupon Was Applied
- Why Isn't My Coupon Code Working
- FAQs
How Do Shoppers Apply a Coupon Code?
Shoppers can apply a coupon code during the checkout process on a webstore, their account page, and a mobile app.
- Once the shopper is ready to check out, they can select Add Code at the top of the cart Summary.
- The recipient can enter the coupon code in the Coupon or Gift Card field, then select Apply.
- CommentSold will display a message in the bottom-left corner of the page that lets the recipient know whether the gift card was applied successfully.
- Once applied, the shopper's summary should display the coupon code and corresponding adjustment.
- Once the shopper is ready to check out, they can tap the Gift Card/Coupon link toward the bottom of their checkout summary.
- The recipient can enter the coupon code in the Gift Card or Coupon field, then tap Apply.
- Once applied, the shopper's checkout summary should display the coupon code and corresponding adjustment.
How Can Shoppers Confirm That a Coupon Was Applied?
After a coupon is successfully applied, CommentSold displays the coupon code and corresponding discount in the order Summary. Shoppers should review the updated order total before completing checkout.
Why Isn't My Coupon Code Working?
If a coupon code isn't applied, the coupon may be expired, inactive, incorrectly entered, or not applicable to the products or purchase conditions in the cart.
Check the following:
- Make sure the coupon code is entered correctly.
- Check that the coupon has not expired.
- Confirm that the products in the cart qualify for the coupon.
- Check whether the coupon has minimum purchase or other requirements.
- Confirm that excluded products or collections aren't preventing the discount.
- Check whether another promotion or offer is preventing the coupon from being combined.
FAQs
How do shoppers apply a coupon code in CommentSold?
At checkout, shoppers select Add Code, enter the coupon code in the Coupon or Gift Card field, and select Apply. The discount appears in the order summary when the coupon is successfully applied.
Where do shoppers enter a CommentSold coupon code?
Shoppers can enter a coupon code by selecting Add Code at the top of the cart Summary during checkout.
Can shoppers use a coupon code on the webstore?
Yes. Shoppers can apply eligible coupon codes during checkout on the webstore.
Can shoppers apply a coupon from their account page?
Yes. Shoppers can apply coupon codes during checkout from their account page.
Can shoppers apply a coupon code in the mobile app?
Yes. Coupon codes can be applied during checkout in the CommentSold mobile app, subject to the coupon's eligibility requirements.
How can shoppers tell if a coupon was applied?
The order summary displays the coupon code and the corresponding discount after the coupon is successfully applied.
What should a shopper do if their coupon code doesn't work?
The shopper should verify that the code was entered correctly and that the coupon is active, has not expired, and applies to the products and purchase conditions in their order.
Can shoppers enter a coupon code after starting checkout?
Yes, shoppers can add an eligible coupon code during checkout using Add Code.
Can shoppers use a coupon code with a gift card?
This depends on the coupon and gift card behavior configured for the shop. For CommentSold's gift card behavior, a gift card and coupon cannot be applied directly to the same order; a gift card can instead be converted to account credit before applying a coupon.