Product Videos can be uploaded directly to the Product Page by navigating to the Media section. View the steps here.
There are some alternative methods available for uploading product videos, but they are not as efficient as the process linked above.
Upload a Product Video Using the CS Broadcast App (iOS)
If you have installed the CommentSold Broadcast app on an iOS device, you can upload or record a product video to a specific product. This streamlines the upload process and bypasses the need to link the video to a social post.
Products with a video attached will display a small video icon beneath the product name, as seen with the Bowl Set product in the GIF to the left.
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Upload a Video Using Linked Facebook Posts
Retailers can post a product video on their Facebook business page and link the post to a specific product. This will tie the video to the product's media.
You can automatically link a product or manually link a product. We walk through both methods on the tabs below.
You can automatically link a video to a product by including a # and the product's SKU in the post description (e.g., #SC1234, #sku1234, etc.). However, you'll want to ensure you've enabled the autolink settings on the Facebook section of the Social Setup page.
- On your Facebook page, select Photo/Video in the Create Post section.
- Add the product's video.
- In the post description, enter the product SKU (e.g., #A1234, #978675, #sku1234).
- Select Post (or schedule the post for a future date and time).
If you wish to verify whether a video post autolinked, select Posts on the side menu of your CommentSold dashboard. If the post is linked successfully, it will appear in the Facebook section.
- On your Facebook page, select Photo/Video in the Create Post section.
- Add the product's video.
- Enter a post description, if desired.
- Select Post (or schedule the post for a future date and time).
- On your CommentSold dashboard, select Products in the side menu.
- Locate the product for the video and select the three-dot icon on the far right of the product row.
- Select Link to Post from the drop-down.
- Locate the video post on the Page tab at the bottom of the pop-up and select Link.
You can verify a linked post by selecting Posts in the side menu of your CommentSold dashboard. If the post is linked successfully, it will appear in the Facebook section.
Create Automatic Videos from Live Sales
Retailers can choose to enable our Automatic Product Videos from Live Sales setting, which will take a snippet of when a specific product was featured in a live sale and attach it to the product's media in the retailer's webstore and mobile app.
- Select Setup in the side menu of your CommentSold dashboard.
- Select Shop from the menu at the top of the page.
- In the Selling Preferences section on the right side of the page, locate Automatic Product Videos from Live Sales.
- Select the toggle so it appears as Enabled.