This article walks you through the VIP Customer Program settings in CommentSold, including how to configure VIP tiers, identify VIP customers during live sales and fulfillment, and use VIP segments for marketing and promotions.
Use the table of contents below to navigate to specific sections of this article:
- What is the VIP Customer Program
- Configure VIP Customer Settings
- How to Best Use the VIP Customer Program
- Best Practices
What is the VIP Customer Program
The VIP Customer Program helps you recognize and reward your most engaged shoppers. With VIP settings, you can:
- Automatically group customers into VIP tiers
- Highlight VIP customers during live sales
- Identify VIP orders during fulfillment
- Create targeted customer segments
- Offer exclusive VIP coupons and promotions
Configure VIP Customer Settings
- Select Setup from the side menu of your CommentSold dashboard.
- Select Shop from the options listed at the top.
- Enable the VIP Customers toggle for your shop.
- Create multiple VIP Customer Tiers and highlight VIP users in the live overview:
- Enter Tier Name and Tier Amount. For example:
- Gold and 100
- Silver and 75
- Bronze and 50
- Enable multiple tiers if required. The maximum allowed tires are three.
- Enable the Highlight VIP Customers toggle to highlight VIP Users on the Live Overview.
- Enter Tier Name and Tier Amount. For example:
Depending on your setup, VIP qualification is based on a customer’s total spend within the last 30 days. Customers are automatically assigned to the appropriate VIP tier once they meet the configured spending threshold.
How to Best Use the VIP Customer Program
Highlight VIP Customers During Live Sales
VIP customers can be highlighted during live sales to help hosts quickly identify loyal shoppers while interacting with comments and orders.
When enabled:
- VIP customers appear highlighted in the Live Overview.
- This allows hosts to acknowledge returning or high-value shoppers during the broadcast.
This can help create a more personalized shopping experience and encourage customer loyalty.
Identify VIP Orders on Packing Slips
Orders placed by VIP customers are marked with stars on packing slips.
This allows fulfillment teams to quickly identify VIP orders during packing and shipping.
VIP indicators on packing slips can help shops:
- Prioritize fulfillment workflows
- Add personalized touches to VIP orders
- Improve the customer experience for loyal shoppers
Use VIP Customer Segments
VIP customer segments can be used throughout CommentSold for targeted engagement and marketing.
You can use VIP segments to:
- Send targeted app notifications
- Create exclusive promotions
- Build customer-specific campaigns
- Retarget loyal shoppers
VIP segmentation helps ensure your promotions reach the most engaged customers.
Create VIP Coupons
You can create exclusive coupons specifically for VIP customers or individual VIP tiers.
Common VIP coupon strategies include:
- Early access discounts
- Free shipping offers
- Tier-exclusive promotions
- Reward-based coupons
Combining VIP segments with coupons allows you to create personalized loyalty campaigns for your best customers.
Best Practices
- Keep tier requirements simple and easy to understand.
- Regularly review your VIP qualification settings.
- Reward top customers consistently to encourage repeat purchases.
- Use VIP highlights during live sales to increase engagement.
- Pair VIP coupons with app notifications for better visibility.