Learn how customers access their CommentSold account, manage profile details, payment methods, orders, account credit, carts, waitlists, and notifications.
The CommentSold account page lets customers manage their profile, orders, payment methods, account credit, cart, waitlist, shipping address, and notifications. Customers can access their account from your webstore or mobile app.
This article explains how customers can log in, update their account information, view orders and account credit, manage their cart and waitlist, and browse products from their account page.
Customers can access their CommentSold account by selecting the User icon on your webstore or mobile app. From their account page, they can manage account details, payment methods, orders, account credit, cart, waitlist items, shipping information, and notifications.
Use the table of contents below to navigate to specific sections of this article:
- How Do Customers Log In to Their CommentSold Account
- What Can Customers Manage From Their Account Page
- How Do Customers View Their Cart and Waitlist
- What Can Customers Do From Their Account Page
- FAQs
How Do Customers Log In to Their CommentSold Account?
From your webstore URL, customers can access their account page by selecting the User icon in the top-right corner of the page.
From your app, customers can access their account page by selecting the User icon in the top-left corner of the page.
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If a customer hasn't registered with your shop, they can do so by selecting Continue with Facebook or selecting Sign Up beneath the login fields.
What Can Customers Manage From Their Account Page?
In the Account section, customers can manage account details such as; contact information, account credit, order history, notifications, and more.
- Account Credit. Displays the customer’s account credit level. Customers can earn credit through your loyalty program, via refunds, gift card redemption, or manual additions
- View Orders. Customers can view their past and current orders. Each order summarizes products purchased, subtotals, discounts, and shipping.
- Notifications (App Only). Customers can enable or disable app notifications using the toggle located here.
- Accessibility (App Only). This section has a toggle for customers to turn on Dynamic Font Size - bigger, easier to read text.
- Payment Methods. Customers can add and remove cards and manage which cards are attached to pre-authorized purchases or subscriptions.
- Shipping Address. Customers can enter or change their shipping address. CommentSold logs these changes in your Shop Log.
- Logout. Logs a customer out of their account page.
- Email. From the app this can be accessed by clicking the Edit Profile button on the account page. Customers can add or change their email and opt into or opt-out of marketing emails from your business.
- Phone Number. From the app this can be accessed by clicking the Edit Profile button on the account page. Shoppers can add or edit their phone number.
How Do Customers View Their Cart and Waitlist?
In the Cart section, shoppers can select their shipping method and payment method, review their shopping cart, and apply discounts or coupon codes.
This section is also where shoppers can view and re-add previously expired products. If you offer waitlist preauthorization, then shoppers will be given the option to preauthorize the immediate purchase of a product once you have restocked it.
How Do Customers Browse Products From Their Account Page?
In the Shop section, shoppers can browse active products you have for sale. Shoppers can select Add to Cart to select their preferred variant. If the product is out of stock, the shopper can select Add to Waitlist. If the product is in stock, the shopper can continue with adding the product to their cart.
For this product list to appear on a shopper's account page, you will need to enable the Product List setting on the right side of the Shop tab on your Settings page.
What Can Customers Do From Their Account Page?
Customers can use their CommentSold account page to manage their personal information and shopping activity, including:
- View and update their email address and phone number
- Manage their shipping address
- View past and current orders
- View and use account credit
- Add or remove payment methods
- Manage cards used for preauthorized purchases and subscriptions
- View and manage their cart
- View waitlisted products
- Preauthorize eligible waitlist items
- Manage app notifications
- Manage accessibility settings in the mobile app
- Browse products when the Product List setting is enabled
- Log out of their account
FAQs
How do customers access their CommentSold account?
Customers can access their account by selecting the User icon on the webstore or mobile app and logging in.
Where can customers view their CommentSold orders?
Customers can view their past and current orders from the Account section of their account page.
Can customers change their shipping address?
Yes. Customers can add or update their shipping address from their account page. Address changes are recorded in the shop's Shop Log.
Can customers change their email address?
Yes. Customers can add or change their email address from their account page. Mobile app users can access this option through Edit Profile.
Can customers change their phone number?
Yes. Customers can add or update their phone number from their account page. Mobile app users can access this option through Edit Profile.
How can customers manage their saved payment cards?
Customers can add or remove saved cards from the Payment Methods section of their account. They can also manage cards associated with eligible preauthorized purchases or subscriptions.
Where can customers see their account credit?
Customers can view their available account credit from the Account section of their account page.
How do customers view their cart?
Customers can view their cart from the Cart section of their account page. They can review products, select shipping and payment methods, and apply eligible discounts or coupon codes.
How do customers view waitlisted products?
Customers can view their waitlisted products from the Cart section of their account page.
Can customers preauthorize a waitlisted product?
Yes, if the shop has enabled waitlist preauthorization and the product is eligible. Customers can select the option to preauthorize the purchase and choose a payment method.
Can customers recover an expired cart item?
Customers can view previously expired products in the Cart section and re-add them when the products are available.
Can customers browse products from their account page?
Yes, if the shop has enabled the Product List setting. Customers can browse active products and add available products to their cart or eligible out-of-stock products to their waitlist.
How do customers manage app notifications?
Customers can enable or disable app notifications from the Notifications section of their account in the mobile app.
Does the CommentSold account page work on mobile?
Yes. Customers can access their account through the shop's mobile app or webstore.
What can customers do from their CommentSold account?
Customers can manage their profile information, orders, payment methods, shipping address, account credit, cart, waitlist, and notifications from their account page.
Why can't a customer access their account?
Make sure the customer is accessing the account through the shop's webstore or mobile app and is using the correct login credentials.
Why can't a customer see the Product List?
The Product List setting must be enabled under Settings > Shop before products appear in the account page.
Why can't a customer preauthorize a waitlist item?
Waitlist preauthorization must be enabled by the shop. Customers also need an eligible payment method to authorize the purchase.
Why can't a customer use a particular payment method?
Customers can only use payment methods available and eligible for the purchase. They can manage saved cards from the Payment Methods section of their account.