Waitlist preauthorization lets shoppers authorize a card to automatically purchase a waitlisted product when it is restocked. After preauthorization, the shopper moves to the top of the waitlist, and CommentSold automatically processes the order when inventory becomes available.
Shoppers can preauthorize eligible waitlist products from their account page or mobile app. You must first enable waitlist preauthorization before shoppers can use this feature.
Use the table of contents below to navigate to specific sections of this article:
What Happens When a Preauthorized Waitlist Product Is Restocked?
When a preauthorized waitlist product becomes available:
- The shopper is prioritized at the top of the waitlist.
- CommentSold processes the order using the authorized payment method.
- The shopper receives an order confirmation email.
- The shopper does not need to return to the app or account page to complete the purchase.
Preauthorize a Waitlist Item
There are two places a shopper can preauthorize a waitlisted item: from their account page and within your mobile app.
The bottom half of a shopper's account page functions as their checkout. Shoppers can also easily view items on their waitlist.
- Your shopper will need to scroll to the bottom of their account page to view their Waitlist Items.
- If there are one or more items the shopper wishes to preauthorize the purchase of, they will select Be First on Waitlist to the right of the item.
- On the pop-up, the shopper will need to select which card to authorize either from the Choose Card to Authorize drop-down or they can select Add New Card.
- If the shopper wishes to use a discount code, they will need to enter it in the Enter a Coupon Code field to have it apply to the preauthorized purchase.
- Once done, they will need to select Select.
Shoppers will see a confirmation banner in the bottom-left corner of their account page notifying them that they are now at the top of the waitlist. Once your shop restocks the item, the shopper will receive an order confirmation email letting them know your shop is processing their preauthorized order.
Shoppers can either preauthorize waitlist items after checkout by visiting the Waitlist tab in your shop's mobile app or during the checkout process.
- When a shopper goes through checkout and an item is out of stock, they will see an error, and the out-of-stock item will automatically be moved to their waitlist.
- The shopper will complete the checkout process with the items that are in stock.
- After the checkout is complete, the shopper will see an option to pre-authorize the item that was moved to the waitlist.
- Once the checkout is complete, the shopper will be presented with the option to Pre-authorize the waitlisted item.
- The shopper taps Pre-authorize Now under the item they want to preauthorize.
- On the next screen, the shopper can choose to Edit their payment and shipping information, if necessary.
- If the shopper has a discount code, they can tap Add in the Coupon Code field to apply it to the preauthorized purchase.
- Finally, the customer will need to slide the Slide to Preauthorize slider at the bottom of the screen to confirm the preauthorization.
Here are a few different messages/errors shoppers might see.
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In Cart > Attempt to Checkout > "One Item Out of Stock" message
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In Cart > Attempt to Checkout > "MULTIPLE Items Out of Stock" message
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In Cart > Attempt to Checkout > "Item Out of Stock" message when USER IS NOT LOGGED IN / GUEST CART |
If you wish to skip pre-authorizing waitlist items right after the checkout, you can always return and do it later.
- Shoppers will need to tap on an item marked as Waitlist in a live sale (or live sale replay) or access their previously waitlisted items via the Waitlist tab at the bottom of the app.
- On the item page, they will need to tap the Preauthorize Now button at the bottom of the app.
- On the next page, the shopper can choose to Edit their payment and shipping address in the corresponding boxes.
- The shopper can tap Add in the Coupon Code field to have a discount apply to the preauthorized purchase.
- Last, the shopper will need to slide their finger along the Slide to Preauthorize slider at the bottom of the app.
Shoppers will see a confirmation in the app that they are now at the top of the waitlist. Once your shop restocks the item, the shopper will receive an order confirmation email letting them know your shop is processing their preauthorized order.
FAQs
What is waitlist preauthorization?
Waitlist preauthorization allows a shopper to authorize a payment method for a waitlisted product so CommentSold can automatically purchase the product when it is restocked.
How do shoppers preauthorize a waitlist product?
Shoppers can select Be First on Waitlist next to an eligible waitlist item, choose or add a payment card, optionally enter a coupon code, and select Select to complete the preauthorization.
Where can shoppers preauthorize waitlist products?
Shoppers can preauthorize waitlist products from their CommentSold account page or mobile app.
What does "Be First on Waitlist" mean?
Be First on Waitlist allows a shopper to preauthorize their purchase and move to the top of the waitlist for that product. If the product is restocked, CommentSold can automatically process the order using the authorized payment method.
Does the shop need to enable waitlist preauthorization?
Yes. The shop must enable waitlist preauthorization before shoppers can preauthorize waitlisted products.
What happens when a preauthorized item is restocked?
When the item becomes available, CommentSold automatically processes the preauthorized order using the shopper's authorized card. The shopper receives an order confirmation email.
Do shoppers need to return to checkout after a waitlisted item is restocked?
No. A preauthorized waitlist order is automatically processed when the item becomes available, so the shopper does not need to return to the app or account page to complete the purchase.
Can shoppers choose which card to use for waitlist preauthorization?
Yes. Shoppers can select an existing card from the Choose Card to Authorize drop-down or select Add New Card to add a card.
Can shoppers add a new card when preauthorizing a waitlist product?
Yes. Shoppers can select Add New Card when choosing the payment method for their preauthorized waitlist purchase.
Can shoppers use a coupon with a preauthorized waitlist purchase?
Yes. Shoppers can enter an eligible coupon code in the Enter a Coupon Code field when they preauthorize the waitlist item.
Are shoppers charged when they preauthorize a waitlist product?
Preauthorization gives the shop permission to use the selected payment method when the product becomes available. The article should avoid describing this as an immediate charge unless your product behavior specifically confirms that the card is charged at the time of authorization.
How do shoppers know their waitlist preauthorization was successful?
After preauthorizing an item, shoppers see a confirmation banner on their account page indicating that they are now at the top of the waitlist.
How do shoppers know when their preauthorized order is processed?
When the product is restocked and the preauthorized order is processed, the shopper receives an order confirmation email.