Mobile checkout shows shoppers how dropship products will ship separately from shop-fulfilled items and products from other dropship suppliers, including shipment details, suppliers, and shipping fees.
When an order contains dropship products, CommentSold separates the order into individual shipments based on the shop and dropship suppliers fulfilling the products. During mobile checkout, shoppers can review which products are shipping together, who is fulfilling each shipment, and the applicable shipping charges.
Use the table of contents below to navigate to specific sections of this article:
How Dropship Shipping Appears at Mobile Checkout?
- Shipment number: Each shipment displays its position within the total number of shipments, such as 1 of 3, 2 of 3, or 3 of 3.
- Shipping provider: The Shipping Options section identifies who is shipping the products in each shipment.
- Shipping cost: The Shipping row shows the total shipping cost across the suppliers in the order. A $5 flat fee applies for each unique dropship supplier included in the order.
- Shipping fee explanation: Shoppers see a message explaining why shipping fees are charged across multiple shipments.
Local Pickup
If your shop offers local pickup, shoppers can change the shipping method for the shipment fulfilled by your shop.
To change the shipping option, shoppers can select EDIT in the top-right corner of the applicable shipment summary.
FAQs
How does mobile checkout handle dropship products?
CommentSold separates dropship products into shipments based on the supplier fulfilling each product. Shoppers can see each shipment and its corresponding shipping information during checkout.
Can shoppers see which supplier is shipping a dropship product?
Yes. The Shipping Options section identifies who is shipping the products in each shipment.
Why does a dropship order have multiple shipments?
Dropship products may be fulfilled by different suppliers, so products from different suppliers can ship separately. Products fulfilled by your shop may also arrive separately from dropship products.
How are shipping fees calculated for dropship suppliers?
A $5 flat shipping fee is charged for each unique dropship supplier included in the order. The checkout Shipping row displays the combined shipping cost.
Can shoppers see how many shipments their order will have?
Yes. Each shipment is labeled with its position in the order's total number of shipments, such as 1 of 3 or 2 of 3.
Can shoppers choose local pickup for shop-fulfilled products?
Yes. If your shop offers local pickup, shoppers can select EDIT on the shop-specific shipment and change the shipping option to local pickup.