Learn how to configure CommentSold VIP Customer tiers, identify VIP shoppers during live sales and fulfillment, and create targeted VIP promotions.
The VIP Customer Program in CommentSold helps you automatically identify and segment high-value customers based on their recent spending. You can create up to three VIP tiers, highlight VIP customers during live sales, identify VIP orders during fulfillment, and use VIP segments for targeted promotions and coupons.
VIP qualification is based on a customer's total spend during the previous 30 days. Once a customer meets a tier's spending threshold, CommentSold automatically assigns the customer to the appropriate VIP tier.
Use the table of contents below to navigate to specific sections of this article:
- What is the VIP Customer Program
- Configure VIP Customer Settings
- How to Best Use the VIP Customer Program
- Best Practices
- FAQs
What is the VIP Customer Program
The VIP Customer Program helps you recognize and reward your most engaged shoppers. With VIP settings, you can:
- Automatically group customers into VIP tiers
- Highlight VIP customers during live sales
- Identify VIP orders during fulfillment
- Create targeted customer segments
- Offer exclusive VIP coupons and promotions
Configure VIP Customer Settings
- Select Setup from the side menu of your CommentSold dashboard.
- Select Shop from the options listed at the top.
- Enable the VIP Customers toggle for your shop.
- Create multiple VIP Customer Tiers and highlight VIP users in the live overview:
- Enter Tier Name and Tier Amount. For example:
- Gold and 100
- Silver and 75
- Bronze and 50
- Enable multiple tiers if required. The maximum number of VIP tiers is three.
- Enable the Highlight VIP Customers toggle to highlight VIP Users on the Live Overview.
- Enter Tier Name and Tier Amount. For example:
Depending on your setup, VIP qualification is based on a customer’s total spend within the last 30 days. Customers are automatically assigned to the appropriate VIP tier once they meet the configured spending threshold.
How to Best Use the VIP Customer Program
Highlight VIP Customers During Live Sales
VIP customers can be highlighted during live sales to help hosts quickly identify loyal shoppers while interacting with comments and orders.
When enabled:
- VIP customers appear highlighted in the Live Overview.
- This allows hosts to acknowledge returning or high-value shoppers during the broadcast.
This can help create a more personalized shopping experience and encourage customer loyalty.
Identify VIP Orders on Packing Slips
Orders placed by VIP customers are marked with stars on packing slips.
This allows fulfillment teams to quickly identify VIP orders during packing and shipping.
VIP indicators on packing slips can help shops:
- Prioritize fulfillment workflows
- Add personalized touches to VIP orders
- Improve the customer experience for loyal shoppers
Use VIP Customer Segments
VIP customer segments can be used throughout CommentSold for targeted engagement and marketing.
You can use VIP segments to:
- Send targeted app notifications
- Create exclusive promotions
- Build customer-specific campaigns
- Retarget loyal shoppers
VIP segmentation helps ensure your promotions reach the most engaged customers.
Create VIP Coupons
You can create exclusive coupons specifically for VIP customers or individual VIP tiers.
Common VIP coupon strategies include:
- Early access discounts
- Free shipping offers
- Tier-exclusive promotions
- Reward-based coupons
Combining VIP segments with coupons allows you to create personalized loyalty campaigns for your best customers.
Best Practices
- Keep tier requirements simple and easy to understand.
- Regularly review your VIP qualification settings.
- Reward top customers consistently to encourage repeat purchases.
- Use VIP highlights during live sales to increase engagement.
- Pair VIP coupons with app notifications for better visibility.
FAQs
How does the CommentSold VIP Customer Program work?
The CommentSold VIP Customer Program automatically assigns customers to VIP tiers based on their total spending during the previous 30 days. Shops can create up to three tiers and use VIP status to highlight customers during live sales, identify VIP orders during fulfillment, and target customers with promotions.
How are VIP customers qualified in CommentSold?
VIP customers are qualified based on their total spend during the previous 30 days. When a customer meets the spending threshold for a configured VIP tier, CommentSold automatically assigns them to the appropriate tier.
How many VIP tiers can I create in CommentSold?
You can create up to three VIP Customer tiers in CommentSold. Each tier can have its own name and spending threshold.
Can I customize VIP tier names and spending thresholds?
Yes. You can enter a custom Tier Name and Tier Amount when configuring each VIP tier. For example, you could create Bronze, Silver, and Gold tiers with different spending thresholds.
How do I enable VIP Customers in CommentSold?
Go to Setup > Shop in your CommentSold dashboard, enable the VIP Customers toggle, and configure your VIP tiers. You can also enable Highlight VIP Customers to display VIP customers in Live Overview.
How can I identify VIP customers during a live sale?
Enable Highlight VIP Customers in your VIP Customer settings. VIP customers will then be highlighted in Live Overview, allowing hosts to quickly identify and acknowledge them during a live sale.
How can I identify VIP orders during fulfillment?
VIP orders are marked with stars on packing slips. Fulfillment teams can use these indicators to quickly identify orders placed by VIP customers.
Can I use VIP customers for targeted marketing?
Yes. VIP customer segments can be used for targeted engagement, including app notifications, exclusive promotions, customer-specific campaigns, and retargeting.
Can I create coupons for VIP customers?
Yes. You can create exclusive coupons for VIP customers or individual VIP tiers. VIP coupons can be used for promotions such as early-access discounts, free shipping offers, and tier-specific rewards.
What happens when a customer reaches a VIP spending threshold?
When a customer's spending reaches the configured threshold for a VIP tier, CommentSold automatically assigns the customer to the appropriate VIP tier based on the program's qualification rules.
Does VIP status use a customer's lifetime spending?
No. The article's current configuration specifies that VIP qualification is based on the customer's total spend within the previous 30 days, rather than lifetime spending.
Can VIP customers be highlighted during live sales?
Yes. Enable Highlight VIP Customers in the VIP Customer settings. Eligible VIP customers will then be highlighted in Live Overview.
What can I use VIP customer segments for?
VIP customer segments can be used to target your most engaged customers with app notifications, promotions, coupons, campaigns, and other marketing activities.