Create a CommentSold customer account to shop, track orders, save payment and shipping information, and enable CommentSold to process purchases made through Facebook and Instagram comments. Customers can register through Facebook, Instagram, a webstore, or the mobile app.
Creating a customer account allows CommentSold to associate a shopper with their purchases and provide a personalized shopping experience. An account is also required for CommentSold to identify a shopper's Sold comments during social selling, add claimed products to their cart, process invoices, and use the customer's saved shipping information.
Customers can create an account through:
- Your webstore
- Your mobile app
Once registered, customers can use their account to manage purchases, carts, waitlists, account credit, payment methods, and other shopping information.
Use the table of contents below to navigate to specific sections of this article:
- Account Creation Using Facebook
- Account Creation via Instagram
- Account Creation via Your Mobile App
- Account Creation via Your Webstore
- Registration Resources For Your Shop
- FAQs
Account Creation Using Facebook
There are two ways a shopper can create an account to shop your live sales via Facebook: by sending a private message via Messenger, or by commenting during a live sale or on a live sale replay or linked item post.
Shoppers can register by sending the private message "Register" to your Facebook page. You'll want to make sure you've enabled private messages for your page in order for shoppers to follow the steps outlined below.
- Your shopper will need to select the Message button on the right side of your Facebook page.
- If the shopper has never messaged your shop before, they may need to select Get Started in the chat window to begin the conversation.
- The shopper can then type Register and select the send icon (or hit the enter key on their keyboard).
- Your shop will automatically send the shopper a confirmation link. They will simply need to select Log In.
- A new window will open and ask the shopper to confirm their contact details. Once done, they'll select Confirm.
- Last, on the left side of the account page, the shopper will need to select the blue Get Started icon. This may launch an additional pop-up asking for confirmation.
Shoppers can comment "Register" during a live sale, on a live sale replay post, or on a linked item post on your Facebook page.
- Once a shopper has located a live sale, a live replay, or posted item, they will need to click into the Write a comment field.
- The shopper can then type Register and hit the enter key on their keyboard.
- Your shop will automatically send the shopper a confirmation link. They will simply need to select Log In.
- A new window will open and ask the shopper to confirm their contact details. Once done, they'll select Confirm.
- Last, on the left side of the account page, the shopper will need to select the Get Started link, if present. This may launch an additional pop-up asking for confirmation.
Account Creation via Instagram
Registering to shop via Instagram has a unique flow. When followers shop your stories and posts, they'll get a DM from your shop with a link to the checkout process. During checkout, CommentSold makes an account for them using the email provided.
If a shopper already has an account with your shop, they will get the opportunity to merge the two records.
- To shop your shop's Instagram stories, a shopper can tap into the Send Message field at the bottom of the story.
- From there, they can type in SOLD and the variant they wish to purchase (e.g., size, color, etc.)
- Your shop will send the shopper a DM with a link to check out. The shopper simply needs to tap Pay Now.
- During the checkout process, the shopper will need to enter an email address.
- If they have an existing account with your shop, they'll be prompted to merge the two records.
- If the shopper signs in or attempts to register through another option using that email, they'll be prompted to merge the two records at that time.
- To shop your shop's Instagram posts, a shopper can tap the comment bubble beneath the post image.
- From there, they can type in SOLD and the variant they wish to purchase (e.g., size, color, etc.)
- Your shop will send the shopper a DM with a link to check out. The shopper simply needs to tap Pay Now.
- During the checkout process, the shopper will need to enter an email address.
- If they have an existing account with your shop, they'll be prompted to merge the two records.
- If the shopper signs in or attempts to register through another option using that email, they'll be prompted to merge the two records at that time.
Account Creation via Your Mobile App
If you've launched a mobile app for your shop, then you can direct shoppers there to register to shop.
Shopper registration on an iOS device.
- Have your shoppers download your mobile app either in the Apple Store (iOS) or Google Play Store (Android).
- On the main screen, they can tap Register.
- Depending on their device, they will follow a process in which they enter their account information, such as email.
- Once registered, they can access your app, previous live sales, products, and their account page.
Account Creation via Your Webstore
Registering to shop a live sale via a shop's webstore is incredibly straightforward. Check out the registration flow from your shoppers' perspective below.
- On your shop's webstore, the shopper will need to select the Account icon located in the top-right corner of the page.
- The shopper will be prompted to create an account or continue with Facebook. We recommend shoppers choose Login with Facebook so they can shop live sales from your Facebook page .
- On the next screen, shoppers can enter their Facebook login credentials.
- A new window will open and ask the customer to confirm their contact details. Once done, they'll select Confirm.
- Last, on the left side of the account page, the customer will need to select the blue Get Started icon. This launches a popup where the shopper will need to select Continue as [Shopper Name] before connecting to Facebook Messenger.
Registration Resources For Your Shop
When it comes to getting the word out to customers on how they can register to shop your live sales, we've got you covered. Our CommentSold Social Community team has designed infographic templates on Canva that you can copy, brand, and share with your shoppers.
- How to Shop with Us on Facebook. Brand a quick graphic about how to register via Facebook and share it on your page.
- How to Shop Our Stories and Posts on Instagram. Brand a quick graphic you can share with your Instagram followers (via post or story) that tells them how to shop.
- Download Our Mobile App. Brand a graphic that advertises your mobile app and encourages shoppers to download and register.
FAQs
How can a customer create a CommentSold account?
Customers can create a CommentSold account through Facebook, Instagram, the shop's webstore, or the shop's mobile app.
Why do customers need a CommentSold account?
A CommentSold account allows customers to shop and manage their purchases. It also allows CommentSold to identify shoppers when they claim products through social media comments and associate those purchases with the correct account.
Do customers need an account to purchase through social media comments?
Yes. A customer needs to be registered with the shop so CommentSold can identify their Sold comment and associate the claimed product with their account.
What information does CommentSold use when processing a customer's comment purchase?
CommentSold uses the customer's account information to identify the shopper, add the correct products to their cart, process the invoice, and apply the appropriate shipping details.
Can customers create an account from the mobile app?
Yes. Customers can register for an account through the shop's mobile app.
Can customers register using Facebook or Instagram?
Yes. Customers can create or access their CommentSold account using supported Facebook or Instagram registration options.