About Quantity Claiming for Bulk Purchases
Selling products in multiple or bulk quantities is common practice for a variety of businesses. Wholesalers, fabric shops, and plant nurseries are a few examples of retailers that use this type of selling.
With CommentSold, retailers selling in bulk can enable a claiming option that allows their shoppers to purchase multiple quantities of an item with a single comment.
Why Use This Feature?
- Shoppers immediately claim multiple quantities of an item without needing to comment multiple times.
- Quantity claiming increases your shopper’s chance of getting the total amount of items they need before the item sells out.
- Automatically carts the available item quantity and adds the remaining quantity to the shopper’s waitlist.
How Customers Must Comment
When Facebook shoppers want to claim an item, they will comment with a claim comment. Properly entered claim comments are made up of four parts. To successfully claim comment, your shopper needs to include all the necessary parts in their comment.
- Sold keyword. All claim comments on Facebook must start with the keyword SOLD, however, you can customize this keyword on your Shop page. SOLD will always work as the keyword, even if you have chosen an alternate sold keyword.
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Letter identifier. Comments may or may not need a letter identifier, depending on the item.
- With a letter identifier. Comments must include the product’s alphabetical identifier, the amount they wish to claim, and the product’s color and/or size variants (e.g., SOLD AA 10 blue small). Identifiers appear in the overlay on live sales and in the post description of a Shop the Look (or "Shop the Project") post.
- Without a letter identifier. When shoppers comment on Facebook posts that feature one item, the comment does not need to include a letter identifier. Shoppers will comment with SOLD, the desired amount, and any variants (e.g., SOLD 10 blue small).
- Claim Amount. The quantity of an item a shopper wishes to claim. Shoppers will always need to include the quantity in their claim comments. If they are claiming multiple variants of an item, then the claim must have the quantity before the variant (e.g., SOLD AA 10 blue 5 red).
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Variants. Comments may or may not need a variant, depending on the item.
- Without variant(s). If a shopper is claiming a product with no variants (i.e., no varying sizes or colors), then the comment will not include variant information (e.g., SOLD AA 10).
- With variant(s). If a shopper is claiming a product sold in multiple colors and/or sizes, then the comment will need to include the specific variant (e.g., SOLD AA 10 blue or SOLD AA 10 blue small 10 red small).
Claim Multiple Quantities with a Comment
A shopper’s claiming comment will have one of three possible outcomes: item successfully carted, item waitlisted, or CommentSold could not read the comment.
CommentSold can read claim comments that include the necessary pieces of information in the correct order: SOLD + Letter Identifier (AA) + Quantity (10) + Variants (color and/or size).
CommentSold will add the claimed items to a shopper’s cart and will link a shopper to their cart. The shopper can complete the checkout process on their account page.
If an item does not have enough inventory to entirely fulfill a shopper’s claim comment, then CommentSold will add the available inventory quantity to the shopper’s cart and the remainder to the shopper’s waitlist. CommentSold links the shopper to their account page where they can view their waitlisted items.
If a shopper’s comment does not include the necessary information, then CommentSold automatically replies to their comment, informs them that the system was not able to read their comment, and requests that they comment again with the correct information.
Set Up Quantity Claiming for Bulk Purchases
To enable this feature, you must contact CommentSold Support.
How Quantity Claiming Works
Quantity claiming is available for Facebook shoppers only. Shoppers may claim the items on Facebook via a product post or live sale and complete their checkout on your website or mobile app.
If you have previously linked live sales and posts on Facebook, you will need to unlink these items before enabling quantity claiming. Unlinking posts and lives prevents shopper confusion and potentially carting the wrong amount of an item.
Quantity claiming uses letters as identifiers instead of the traditional numbers (e.g., SOLD ABC instead of SOLD 102). CommentSold reads the number in a claim comment as the amount of the item the shopper wishes to claim. Learn more about educating shoppers on how to comment shop after you enable quantity claiming here.
You will need to contact the CommentSold Support team to have quantity claiming enabled. Select the blue Chat icon in the bottom-right corner of your CommentSold dashboard to start your request.
Determine Product Inventory Amounts
When using quantity claiming, the way you calculate the total amount of units in stock may be slightly different than traditionally entering how many items you have on hand. We recommend that you determine your product inventory calculation approach based on how you will choose to sell the item.
To calculate the number of inventory units for products you sell by length, first decide on a standard selling increment such as half, quarter, or full yard. This standard increment will help shoppers know the amount of an item they will need to claim when they comment claim on items sold by length.
When you add new products sold by length to your CommentSold inventory, the number of units you’ll enter is based on the amount of the product received and your standard selling length.
For example, say you receive 50 yards of rope and you decide your selling length is by the half yard. Your inventory amount would be 100 half yards of rope.
If a shopper comment claims 2 of the rope, then they will claim 2 half yards (or 1 yard) of rope.
To sell items by the pack or bundle, you will need to include details of the products included in the pack or bundle. Details may include the number of items in the pack or bundle, the sizes, and/or the colors.
For example, say one pack of tops includes the following: 2 small, 2 medium, and 2 large tops of the same style and color.
When you add new products sold by pack or bundle to your CommentSold inventory, the number of units you’ll enter is the number of packs or bundles you have to sell, not the individual number of single items. If you had 7 packs of those tops, you would enter 7, not 14 small, 14 medium, and 14 large.
Another example: Say you receive 100 plant seedlings that you sell in bundles of two. You would enter the inventory amount as 50 bundles of plant seedlings.
If a shopper comment claims 2 of the bundles, then they would claim 4 total plant seedlings.
You may have items you wish to sell individually. To claim more than one of a single product, shoppers will put the total amount they wish to claim in their comment.
When you add a new single product to your CommentSold inventory, you’ll enter the number of individual items in inventory to sell. You can learn about adding single products to your CommentSold product inventory here.
Create Product Identifiers
When you feature multiple items during a live sale or a Shop the Look (or "Shop the Project") video, each item is assigned an alphabetical identifier.
When you use dynamic selection for a live sale, CommentSold assigns the alphabetical identifier starting with A as you scan each item.
When you create a product selection, you assign the alphabetical identifiers. If a product selection contains more than 26 items (one letter per item), you may assign double letters for the remaining items (e.g., AA, BB, CC, etc.).